高校图书馆新空间服务模式的创新实践研究  

Research on Innovative Practice of New Space Service Mode in Academic Libraries

作　　者：张雪蕾[1] 吴卓茜 李佳[3] 尹飞[1] 

机构地区：[1]西安交通大学图书馆,陕西西安710049 [2]西安工程大学图书馆,陕西西安710048 [3]西安交通大学公共政策与管理学院,陕西西安710049

出　　处：《图书馆建设》2017年第4期62-68,共7页Library Development

摘　　要：高校图书馆新空间建设理论的模型应为"物理+虚拟+支撑+应用"的4层次模型,侧重于空间,即Library as Space,新空间服务模式框架应从环境布局、资源整合、保障体系等方面进行构架。西安交通大学图书馆构建新服务模式,打造了新空间iLibrary Space,培养了新"馆员"——iLibrary Club学生社团。借鉴其成功经验,高校图书馆新空间服务模式建设应注意环境改造要避免空间浪费,空间新服务推广要循序渐进;同时还应制定规章制度,保障运营可持续;组建多功能服务团队,加强成员素养培训;建立价值评估体系,推动服务不断完善。The theoretical framework for the constructing new space in university libraries should be envisioned as a fourfold one： physical, virtual, support and application. With a focus on space （the concept of ＂Library as Space＂）, the framework for new space service mode should be established from but not limited to the following aspects： physical layout, resource integration, and security system. Xi＇an Jiaotong University Library established a new service model and created a new space called ＂iLibrary Space＂ from where new librarians are cultivated a student community called ＂iLibrary Club＂. University libraries should learn from Xi＇an Jiaotong University Library＇s success story and be mindful of the following points when constructing a new space service model： optimization of physical space, subtle and gradual service promotion, establishment of regulations that enables sustainability, a well-rounded service team with continual training, an effective appraisal system that encourages perfection of services.

关 键 词：服务框架 新空间 新服务 新馆员 iLibrary SPACE 

分 类 号：G259.22[文化科学—图书馆学]