被抑制的角色:岗位社工行政化研究——以A市为例  

A Suppressed Role: A Case Study of the Administrativization of Post Social Work Service in A City

作　　者：徐子彬 梁昆[1,2] 

机构地区：[1]现代公益组织研究与评估中心,广东东莞523000 [2]华东理工大学社会工作系,上海200237

出　　处：《社会工作与管理》2017年第3期53-60,共8页Social Work and Management

摘　　要：在政府部门、事业单位或群团组织中设置岗位,安排社工进入岗位开展服务,已成为政府购买社工服务的一种重要形式。但随着近年来的发展,岗位社工服务也面临着岗位行政化、专业性发挥不足、角色不清等问题,这对社工的长远发展是非常不利的。为了更好地了解这些问题产生的原因及其后果,文章采用角色理论,以广东A市购买岗位社工服务为例,重点分析了岗位社工与服务使用单位各自所扮演的角色以及双方在角色扮演过程中所形成的角色关系。分析认为,岗位社工从事行政工作是双方乃至多方在进行角色扮演以及互动过程中形成的一个缓冲或者"对话"空间,是社工介入岗位中必不可少的工作内容,但由此也可能产生行政工作量过大的问题,从而导致岗位社工行政化。为了减少不必要的行政工作,服务使用单位和岗位社工都需要明确各自的角色和定位,并进行相应的角色调适,以成功地完成各自的角色扮演。It is a trend to arrange social workers to provide service based on the posts set in governmentdepartments, public institutions and mass organizations. It has become an important form for the government topurchase social work service. However, with the development of social work in recent years, post social workservice is also facing the problem of administrativization, lack of professionalism, unclear roles, and theexistence of these problems is very unfavorable for the long-term development of post social workers. In order tobetter understand the causes of these problems and their consequences, this paper takes A city in Guangdongpurchasing post social service as an example and analyze the respective roles of post social workers and serviceusers and the formation of the role relationship. Through analysis, this paper argues that the post is a buffer or＂dialogue＂ space formed during the process of role-playing and the interaction between the two sides and evenmany parties. It is also an indispensable part of the job, which, however, may result in too much administrativeworkload for social workers. In order to reduce unnecessary administrative work, service units and post socialworkers need to clarify their roles and responsibilities to successfully complete their role-playing.

关 键 词：角色扮演 政府购买服务 岗位社工 岗位社工行政化 

分 类 号：C916[经济管理]