政府电子信息服务质量与公众持续使用意愿关系概念模型研究  

Research on Conceptual Model of Relationship between Government Electronic Information Services Quality and Public Continuance Intention

作　　者：杨菲[1] 米国伟[2] 

机构地区：[1]天津职业大学图书馆,天津300410 [2]天津师范大学管理学院,天津300387

出　　处：《情报探索》2017年第6期27-32,共6页Information Research

基　　金：国家社科基金重点项目"基于公众视角的政府电子信息服务质量评价及优化研究"(项目编号:13ATQ006)成果

摘　　要：[目的/意义]探讨公众对政府电子信息的采纳和持续使用意愿的影响机理,助力提升公众满意度和持续使用意愿。[方法/过程]以技术接受模型、信息系统成功模型和信息系统持续使用模型为框架,基于用户视角,结合信息服务质量理论,建立政府电子信息服务质量与持续使用意愿关系概念模型。[结果/结论]模型以"信息服务质量—公众满意度—持续使用意愿"三者之间的关系为框架,辅以感知有用性和感知信任2个重要因子;提出的初始研究假设,为后续实证研究奠定了理论基础。[Purpose/significance]The paper is to discuss impacting mechanism of the public＇s use of government electronic information and the continuance intention, to help promote the public＇s satisfaction and continuance intention.[Method/process]The paper takes Technology Acceptance Model（TAM）, IS Success Model and Information System Continuance Model as a framework, bases on the user＇s perspective, and combines with theory of information service quality, to construct a conceptual model of the relationship between government electronic information service quality and the public＇s continuance intention.[Result/conclusion]The model takes the relationship between information service quality, the public＇s satisfaction and continuance intention as a framework, assisted with 2 important factors of perceived usefulness and perceived trust; the initial research hypothesis proposed lays the theoretical foundation for the follow-up empirical research.

关 键 词：政府电子信息服务 信息服务质量 持续使用意愿 

分 类 号：D035-39[政治法律—政治学]