新购进医疗设备售后服务评价研究  

Research on After-sale Service Evaluation of Newly-purchased Medical Equipment

作　　者：尹军[1] 刘相花[1] 徐力[1] 颜乐先[1] 张和华[1] 赖晓娟[1] 彭润[1] 任庆惠[1] 

机构地区：[1]第三军医大学大坪医院野战外科研究所医学工程科,重庆400042

出　　处：《中国医疗设备》2017年第6期159-162,共4页China Medical Devices

摘　　要：目的研究医院新购进医疗设备1年期内供应商再评价实施过程中供应商售后服务情况,探索医疗设备管理方法,保障医疗设备临床使用中的安全性和有效性。方法收集我院2012年~2016年期间供应商再评价新购进医疗设备1年期调查评价表,共460份,选取供应商售后服务评价项目内容进行分析与总结。结果 2012年~2014年的新购医疗设备售后服务评价中存在较多次的培训效果一般,未按合同保养,设备维修记录和售后服务响应不及时等问题的评价,在整个评价实施过程中各项内容的评价满分率逐年升高,且在2016年满分率达到了100%。结论新购进医疗设备供应商再评价措施有效提高了供应商的售后服务水平。供应商售后服务水平的提高,减少了新购进医疗设备启用后的早期故障率,有效保障了医疗设备临床应用中的质量与安全。Objective Through researching the suppliers’ after-sale service during the process of re-evaluation system of newly-purchased medical equipment supplier in the frst year and exploring the method of medical equipment management, to ensure the safety and effectiveness of medical equipment being used in clinical. Methods A total of 460 copies of the one year period survey and evaluation forms of the newly-purchased medical equipment during supplier re-evaluation from 2012 to 2016 was collected, and the after-sale service contents were selected to analysis and summary. Results There were a number of problem evaluations, such as training effect in general, no maintenance in accordance with the contract, equipment repaired records and service response was not timely during the year 2012 to 2014. The full rate of the evaluation of the content is increasing year by year during the whole evaluating process, even this number reached 100% in 2016. Conclusion The measure re-evaluation system of newly-purchased medical equipment supplier improved the supplier’s after-sale service level effectively. The improvement of the supplier after-sale service, reduced the early failure rate of the newly-purchased medical equipment after start being used and ensured the quality and safety of medical equipment in clinical application.

关 键 词：医疗设备 售后服务 供应商再评价 新购进医疗设备 

分 类 号：R197.3[医药卫生—卫生事业管理]