什么是医院管理的精髓——医院人文管理的本质、特征、途径和价值  

What is the Quintessence of Hospital Management:Essence,Characteristics,Approaches and Values of Hospital Humanistic Management

作　　者：刘虹[1] 姜柏生[1] LIU Hong IIANG Bai-sheng(Medical Humanities Collaborative Innovation Center, Nanjing Medical University, Nanjing 210029, China)

机构地区：[1]南京医科大学人文医学协同创新中心,江苏南京210029

出　　处：《医学与哲学（A）》2017年第9期55-58,共4页Medicine & Philosophy:Humanistic & Social Medicine Edition

基　　金：2013年江苏省社会科学基金项目(13GLB010)

摘　　要：医院人文管理是医院管理现代性的标志,是我们必须依循的医院管理之道。医院人文管理是彰显医学人文本质的医院管理行为,通过一系列医院文化行为,实现弘扬医学人文精神、为患者提供优质服务的组织目标。医院人文管理体现双重亲密、双边尊重和双向沟通等特征。医院人文管理的实践途径是提供医学人文关怀、提升医学人文素质、建立特色组织文化、营造亲密职场氛围和提供医学人文服务。医院人文管理具有凸显对生命价值的尊重和关爱、奠定和谐医患关系的逻辑基础等价值。Humanistic management is a sign of modern hospital management and the way that hospital management should follow. Hospital humanistic management manifesting the essence of medical humanities, is a series of hospital culture behaviors with the aims of achieving organizational goals of implementing humanistic spirit of medicine and providing high- quality service for patients. The characteristics of humanistic management are mutual close relations, mutual respect and two-way communication. The practices of hospital humanistic management include providing humanistic care, improving medical humanistic literacy, establishing specific organizational culture, building close-relation working atmosphere and offering medical humanistic service, Hospital humanistic management highlights respect and care for the value of life and laying the logical foundation of harmonious doctor-patient relationship.

关 键 词：医院人文管理 医院管理 管理学 

分 类 号：R05[医药卫生] R197