层次分析法在确定就医期望评价指标体系权重中的应用研究  

Application of analytic hierarchy process in determining the weight of evaluation indicators system for medical expectation

作　　者：张金华[1] 孙昌朋 彭学韬[1] 许军[2] 覃国强[3] 姜虹[1] 

机构地区：[1]南方医科大学公共卫生学院,广东广州510515 [2]南方医科大学南方医院,广东广州510515 [3]东莞市人民医院,广东东莞523000

出　　处：《现代预防医学》2017年第18期3346-3350,共5页Modern Preventive Medicine

基　　金：国家自然科学基金(81172775);东莞市社会科技发展项目(201650715001441)

摘　　要：目的确定就医期望评价指标体系各级指标权重,确保指标体系在实际评价中的科学性。方法邀请专家对就医期望各级指标的相对重要性进行评价,运用层次分析法计算指标体系各维度的权重。结果对医疗相关方面的期望和对非医疗相关方面2个方面的权重分别为:67.35%、32.65%;对就医环境的期望、对医务人员素质的期望、对诊疗过程的期望、对配套服务的期望、对价格收费的期望、对诊疗结果的期望6个维度的得分对就医期望评价总分的权重分别为7.55%、9.92%、38.01%、7.13%、17.97%、19.42%。权重系数越大,维度越重要。结论层次分析法在多层次指标权重的分析过程中体现了较好的优越性和科学性。Objective The study aimed to determine the weight of indicators of the evaluation indicators system for medical expectation, and thus to ensure the scientificity of the indicators system in practical evaluation. Methods Experts were invited to evaluate the relative importance of indicators at all levels of medical expectation, and the weights of the dimensions of the indicators system were determined by using analytic hierarchy process（AHP）. Results The weights of expectation for medical-related aspects and non-medical-related aspects were 67.35% and 32.65%, respectively. The weights of the scores of expectations for medical environment, medical staff quality, treatment process, supporting service, price and diagnosis, and treatment results accounted for 7.55%, 9.92%, 38.01%, 7.13%, 17.97%, and 19.42% in the total score for medical expectation evaluation. The greater the weight coefficient is, the more important the dimension is. Conclusion The analytic hierarchy process（AHP） embodies its superiority and scientificity in the process of multi-level indicator weight analysis.

关 键 词：层次分析法 就医期望 指标体系 权重 

分 类 号：R197.3[医药卫生—卫生事业管理]