烟草商业企业客户经理岗位素质评价方法探讨及应用  

Discussion and Application of Job Quality Evaluation Method for Customer Managers in Tobacco Commercial Enterprises

作　　者：邵健 于晓振 马学军 

机构地区：[1]山东菏泽烟草有限公司,菏泽274000

出　　处：《价值工程》2017年第33期34-36,共3页Value Engineering

基　　金：山东省烟草专卖局(公司)科技计划项目;菏泽烟草商业企业管理创新研究中心项目

摘　　要：本文在前期建立的烟草商业企业客户经理岗位素质指标体系基础上,介绍了不确定性语言变量评价方法和步骤,并利用不确定性语言变量评价方法对客户经理岗位素质进行了评价,为下一步客户经理岗位档次划分提供了依据。Based on the early establishment of the tobacco business enterprise customer manager competency index system, this paper introduces the uncertain linguistic variables evaluation methods and steps, and uses the methods to evaluate the customer manager job quality, so as to provide a basis for the next step of client manager job grade division.

关 键 词：烟草商业企业 客户经理 岗位素质指标 不确定性语言变量 

分 类 号：F279.23[经济管理—企业管理]