面向用户需求的高职图书馆服务策略研究——以浙江省10所高职院校学生为例  

Research on Service Strategy of Library in Higher Vocational College Oriented to Users’ Demand——A Case Study of Students from 10 Higher Vocational Colleges in Zhejiang Province

作　　者：李小娟[1] 刘凤 王品 

机构地区：[1]温州职业技术学院图书馆

出　　处：《图书情报工作》2018年第2期82-88,共7页Library and Information Service

基　　金：教育部人文社会科学研究一般项目“高校图书馆阅读推广的绩效评价与政策选择”(项目编号:17YJA870012);温州职业技术学院项目“MOOC环境下信息素养教育研究”(项目编号:WZY2017039)研究成果之一

摘　　要：[目的／意义]识别“互联网＋”时代下高职学生对图书馆的服务需求新特征，提升图书馆服务策略的针对性和有效性。[方法／过程]通过对浙江省10所高职院校1070名学生的问卷调研，了解高职学生在图书馆服务方面的需求现状及存在的问题。[结果／结论]调研结果显示：网络访问受限、信息资源建设不完善、馆员服务能力低是影响高职学生需求多样化的重要因素，从多元化的馆藏资源建设、合理高效的基础设施建设、高素质的队伍建设、优质的读者服务工作4个方面出发，提出相应的改进措施和优化路径，进一步增强图书馆的服务功能和服务范围。[ Purpose/significance] By distinguishing the new features of service demand among students from voca- tional and technical colleges under ＂Internet ＋ ＂, it＇ s expected to improve the relevance and effectiveness of library serv- ice strategy. [ Method/process]Through the questionnaire survey of 1 070 students from 10 higher vocational colleges in Zhejiang Province, demand status quo and existing problems of students from higher vocational colleges in library service are studied. [ Result/conclusion] The result shows that limited network access, imperfect information resource construc- tion, and low service capacity of librarians are the main barriers in demand diversity of students from higher vocational col- lege. Therefore, the corresponding optimized measures are put forward to further enhance the function and scale of library service in terms of the diversified resource construction, reasonable and efficient infrastructure construction, high-quality team buihting of librarian, and plenty of user＇ s service activities.

关 键 词：高职院校 图书馆 用户需求 服务策略 

分 类 号：G252[文化科学—图书馆学]