“LibQUAL+TM”在数字图书馆信息服务质量评价中的应用研究  

Research on the Application of "LibQUAL+TM" in Digital Library's Information Service Quality Evaluation

作　　者：虞乐 

机构地区：[1]江西省图书馆,江西南昌330046

出　　处：《农业图书情报学刊》2018年第2期176-179,共4页Journal of Library and Information Sciences in Agriculture

摘　　要："Lib QUAL+TM"评价体系对数字图书馆在服务内容、服务范围和服务方式方面的提高产生了积极作用,通过提升质量服务评价强化了数字图书馆的健康发展。文章从数字图书馆信息服务质量评价的发展趋势和"Lib QUAL+TM"在信息服务质量中的应用入手,阐述了图书馆信息服务评价体系的发展要求,并通过资源分配不均、个性化服务少、阅读环境落后三方面提出了数字图书馆质量服务评价现状,进而说明了"Lib QUAL+TM"的应用对数字图书馆信息服务质量评价的现实意义,最后基于强化馆际间互助、依托多媒体载体、"线上+线下"信息平台、差异性服务思维等方式提出"Lib QUAL+TM"下数字图书馆信息服务质量评价的发展路径。＂LibQUAL＋TM＂ evaluation system has positive effect in the improvement of digital library＇s service content, service scope and way, and can strengthen the healthy development of digital library through improving the quality of service evaluation. From the development trend of information service quality evaluation of digital library and the application of ＂LibQUAL＋TM＂ in the information service quality, this paper described the development requirements of library information service evaluation system, and put forward the evaluation status of digital library＇s service quality from three aspects including uneven distribution of resource, few personalized service, backward reading environment, and then explained the practical significance of applying ＂LibQUAL＋TM＂ in the evaluation of digital library information service quality, and proposed the development path of digital library＇s information service quality evaluation based on ＂LibQUAL＋TM＂ from strengthening interlibrary cooperation, relying on the multimedia carrier ＂online ＋ offiine＂ information platform and differentiated service thinking ways.

关 键 词：数字图书馆 “LibQUAL+TM” 信息服务质量 发展路径 

分 类 号：G250[文化科学—图书馆学]