构造高速铁路客运服务新模式的探讨  

Construction of new mode of high-speed railway passenger service

作　　者：刘军[1] 陈小忠 赖晴鹰 郑金子 LIU Jun;CHEN Xiaozhong;LAI Qingying;ZHEN Jinzi(State Key Laboratory of Rail Trafc Control and Safety,Beijing Jiaotong University,Beijing 100044,China;Research and Application Innovation Center for Big Data Technology in Railway,China Academy of Railway Sciences Corporation Limited,Beijing 100081,China)

机构地区：[1]北京交通大学轨道交通控制与安全国家重点实验室,北京100044 [2]中国铁道科学研究院集团有限公司铁路大数据研究与应用创新中心,北京100081

出　　处：《铁路计算机应用》2018年第7期17-20,共4页Railway Computer Application

基　　金：国家重点研发计划资助项目(2016YFB1200600)

摘　　要：应用定性分析方法,分析我国高速铁路客运服务的发展趋势,提出高速铁路客运服务的新模式—高速铁路智能服务,以及对应的体系结构。针对高速铁路智能服务未来可能面临的服务模式、技术升级、运营层面等3方面的挑战,建议转变服务理念和经营理念,以旅客体验为中心,开放合作共赢,制定多元、多服务商的接口标准,以及可定制服务的集成标准。By using qualitative analysis method,this paper analyzed the trend of development of China＇s high-speed railway passenger service,proposed a new mode of high-speed railway passenger service,namely high-speed railway intelligent service,and corresponding architecture.Facing with the challenges in service mode,technology upgrading and operation in the future,it was suggested to change the service concept and management concept,take the passenger experience as the center,open cooperation and win-win,establish the interface standard of multiple and multi service providers,and establish the integration standard of customizable service.

关 键 词：高速铁路 智能服务 客运服务 新模式 生态体系 

分 类 号：U293.3[交通运输工程—交通运输规划与管理] TP39[交通运输工程—道路与铁道工程]