构建护理团队支持策略对急诊科护士工作满意度的影响  

The effect of constructing nursing team support strategy on job satisfaction of nurses in emergency department

作　　者：李欢 刘新[2] 张柠[1] 陈红[2] 王兵艳[2] 王欢 郝金娟 王晓燕 LI Huan;LIU Xin;ZHANG Ning;CHEN Hong;WANG Bingyan;WANG Huan;HAO Jinjuan;WANG Xiaoyan(School of Health Administration and Education,Capital Medical University,No.10,Xitoutiao,You＇anmen Wai,Fengtai District,Beijing,100069,PRC)

机构地区：[1]首都医科大学卫生管理与教育学院 [2]首都医科大学附属北京安贞医院,北京市朝阳区安贞路2号100020 [3]中国医学科学院北京协和医学院护理学院 [4]北京医院

出　　处：《中国医院》2018年第8期68-70,共3页Chinese Hospitals

基　　金：首都医科大学附属北京安贞医院院长科技发展基金-护理基金资助(2015H08)

摘　　要：目的:探讨构建护理团队支持策略对急诊科护士工作满意度的影响。方法:对北京市某三甲公立医院急诊科护士实施以人文关怀、职业发展、激励考核、搭建平台和评价反馈五位一体的护理团队支持策略,采用护士工作满意度量表分实施前、后两次进行调查,评价其对急诊科护士工作满意度的影响。结果:护理团队支持策略前急诊科护士工作满意度均分为2.80±0.88分,团队支持策略实施后急诊科护士工作满意度均分为3.17±0.65分,并且两次得分的差异具有统计学意义(P<0.05)。结论:护理团队支持策略对于急诊科护士工作满意度具有正向促进作用,通过构建合理有效护理团队支持策略,营造同事间互助互敬的工作氛围,有助于提高急诊科护士的工作满意度。Objectives： To find the effect of nursing team support strategy on job satisfaction in nurses of emergency department. Methods： A five-part nursing team support strategy was carried out for nurses in emergency department of a top tertiary public hospital in Beijing with humanistic care, career development, motivation assessment, platform setting and evaluation feedback. By using the Nurse Job Satisfaction Scale（the Mc Closkey/Muelller Satisfaction Scale,MMSS）before and after the implementation of the survey, we evaluate the impact of nurses job satisfaction in the emergency department. Results： Before carrying out the nursing support strategy, the average of nurses job satisfaction in emergency department was（2.80±0.88）scores, and the nurses job satisfaction score was 3.17±0.65 after carrying out the strategy. The difference between the two scores was statistically significant（P0.05）. Conclusion： Nursing team support strategy has a positive effect on nurses＇ job satisfaction in emergency department. Through constructing reasonable and effective nursing team support strategy and creating a working atmosphere of mutual respect and love among colleagues, it is helpful to improve the job satisfaction of nurses in emergency department.

关 键 词：急诊科护士 团队支持策略 工作满意度 护理团队 

分 类 号：R192.6[医药卫生—卫生事业管理]