基于微信平台的立体定向放疗设备服务体系评价移动应用设计  

Design of Mobile Application Based on Wechat for After-sales Service Assessment of Stereotactic Radiosurgery Devices

作　　者：许修[1] 李斌[1] 王龙辰[1] 毕帆[1] 姜瑞瑶[1] XU Xiu;LI Bin;WANG Longchen;BI Fan;JIANG Ruiyao(Department of Medical Equipment,Sixth People＇s Hospital Affliated to Shanghai Jiao Tong University,Shanghai 200233,China)

机构地区：[1]上海交通大学附属第六人民医院医学装备处,上海200233

出　　处：《中国医疗设备》2018年第9期147-149,164,共4页China Medical Devices

基　　金：国家重点研发计划(2016YFC0106707)

摘　　要：目的设计用于立体定向放疗设备售后服务体系评价的移动终端应用,实现维修服务的客观定量评价。方法以微信为系统入口和运行平台,实现人员设备管理、维修服务流程、数据采集分析三个业务功能模块和消息推送、信息查询、系统维护和后台管理四个辅助功能模块。结果系统操作简单、易于接受、效率较高,现已部署完成并平稳运行,持续为课题任务采集数据集。结论系统可用于实现维修服务的客观定量评价和闭环管理,具有一定的创新性和推广意义。Objective To realize objective and quantitative evaluation of maintenance service by designing a mobile application used for after-sales service assessment of stereotactic radiosurgery devices. Methods In this study, WeChat was taken as the system entry and operation platform to realize three business function modules： personnel equipment management, maintenance service flow and data collection and analysis. At the same time, four auxiliary functional modules, including message push, information query, system maintenance and background management, had been improved. Results With the usable, acceptable and efficient qualities, the system had been deployed and running stalely, continuously collecting data for research project. Conclusion The system is adequate for objective and quantitative evaluation, and closed-loop management of maintenance service, which has certain signifcance of innovation and promotion.

关 键 词：立体定向放疗设备 售后服务 移动终端应用 客观定量评价 

分 类 号：R197.3[医药卫生—卫生事业管理]