患者满意度对价值观匹配与工作绩效的调节作用  

Accommodation of patients' satisfaction to values matching and job performance

作　　者：熊昌娥[1] 阮芳[1] 陈晓[1] 袁艳[1] XIONG Chang-e;RUAN Fang;CHEN Xiao;YUAN Yan(Hubei University of Science and Technology,Xianning Hubei 437100,China)

机构地区：[1]湖北科技学院,湖北咸宁437100

出　　处：《卫生软科学》2018年第9期78-80,共3页Soft Science of Health

基　　金：国家自然科学基金:软实力视域下中国公立医院价值观三维主体协同机制研究(71503075)

摘　　要：[目的]分析患者满意度在个人-组织匹配对工作绩效的调节作用。[方法]随机选择浙江省2家公立医院的157名医务人员进行问卷调查,采用层级回归分析探讨患者满意度的调节效应。[结果]个人-组织价值观匹配对工作绩效有正向影响(P<0.01);患者满意度对工作绩效有正向影响(P<0.01);医护人员感知到的患者满意度和个人-组织价值观匹配的交互项对工作绩效有负向影响(P<0.01)。[结论]患者满意度对个人-组织价值观匹配与工作绩效之间具有负向调节效应,过分关注患者满意度不利于医务人员工作绩效提升。Objective To analyze the accommodation of patients＇ satisfaction about person-organization matching on job performance. Methods A questionnaire survey was conducted among 157 medical staffs from 2 public hospitals in Zhejiang Province by random selection. Hierarchical regression analysis were used to analyze moderating effect. Results It had positive impact on person-organization value matching（ P〈0. 01）to job performance,and patients＇ satisfaction to job performance as well（ P〈0. 01）. It had negative influence on interaction items between patients＇ satisfaction and person-organization value matching（ P〈0. 01）. Conclusions It had negative moderating effect on patients＇ satisfaction between person-organization value matching and personal performance. Excessively attention to patients＇ satisfaction is not conductive to the improvement of medical staffs＇ job performance.

关 键 词：个人-组织匹配 患者满意度 工作绩效 调节作用 

分 类 号：R197.32[医药卫生—卫生事业管理]