基于“满意镜像”理论的移动数字图书馆服务能力成熟度评价研究  

Study on Service Maturity Evaluation of Mobile Digital Libraries Based on “Satisfactory Mirror” Theory

作　　者：周茜[1] ZHOU Qian(Shanxi Library Information Center,Taiyuan 030021,China)

机构地区：[1]山西省图书馆图书信息中心,山西太原030021

出　　处：《中国中医药图书情报杂志》2018年第5期30-33,共4页Chinese Journal of Library and Information Science for Traditional Chinese Medicine

摘　　要：文章对"满意镜像"理论、移动数字图书馆服务能力成熟度以及他们彼此间的关系进行简要阐述,在分析"外部满意镜"和"内部满意镜"影响要素的基础上,对评价指标结构进行科学设计,并探讨移动数字图书馆服务能力成熟度的具体评价过程。研究发现,"内部满意镜"的3个影响要素(馆员素质、信息资源建设、信息技术)对用户满意度产生正向影响,"外部满意镜"的3个影响要素(心理契约、组织氛围、工作质量)对馆员满意度产生正向影响。用户满意度与馆员满意度相互联系,相互影响,才能形成稳定的良性循环。This article briefly explained the “satisfactory mirror” theory, the service maturity of mobile digital libraries, and their relationship with each other. On the basis of analyzing the influencing factors of “external satisfactory mirror” and “internal satisfactory mirror”, the scientific design of evaluation index structure was carried out, and the specific evaluation process of service maturity of mobile digital libraries was discussed. The study found that the three influencing factors of “internal satisfactory mirror” （librarian quality, information resource construction and information technology） had a positive impact on user satisfaction, and the three influencing factors of “external satisfaction mirror” （psychological contract, organizational atmosphere and work quality） had a positive impact on librarian satisfaction. User satisfaction and librarian satisfaction were related to each other and influenced each other to form a stable virtuous circle.

关 键 词：移动数字图书馆 服务能力成熟度 用户满意度 馆员满意度 满意镜像 

分 类 号：G250.76[文化科学—图书馆学]