实施沟通制度 改善医患关系  

Implementing the Communication System to Improve the Doctor-Patient Relationship

作　　者：陶光州[1] TAO Guang-zhou(The Affiliated Huaian No.1 People＇s Hospital of anjing Medical University,Huaian 223300,China)

机构地区：[1]南京医科大学附属淮安第一医院,江苏淮安223300

出　　处：《中小企业管理与科技》2018年第29期111-113,共3页Management & Technology of SME

摘　　要：为改善医患关系,促进医患沟通,提高医疗质量、安全、服务、效率,实施"医患沟通制"。建立"医患沟通制"运行体系,要明确"医患沟通制"的内容,加强培训,改变服务观念,将"医患沟通"纳入质量管理,为"医患沟通制"提供组织、人员、制度保障。"医患沟通"运行体系的实施,取得了医院满意度提升,医患纠纷下降,医患和谐的效果。In order to improve the doctor-patient relationship, promote the communication between doctors and patients, and improve the medical quality, safety, service and efficiency, we implement the ＂doctor-patient communication system＂. In order to establish the operation system of ＂doctor-patient communication system＂, we need to clarify the contents of the ＂doctor-patient communication system＂, strengthen training and change the concept of service, and introduce ＂doctor-patient communication＂ into qualitymanagement, and provide organization,personnel and system guarantee for ＂doctor-patient communication system＂. The implementation of the operation system of ＂doctor-patient communication＂ has achieved the effect of improving hospital satisfaction, decreasing doctor-patient disputes and harmonious between doctors andpatients.

关 键 词：医患关系 沟通 管理 

分 类 号：R197.32[医药卫生—卫生事业管理]