支付方式对门诊患者满意度影响的调查与分析  

Investigation and Analysis of the Effect of Payment Methods on Hospital Outpatients' Satisfaction

作　　者：彭盼[1] 吕晋栋[1] 杨晓文[1] PENG Pan;LV Jindong;YANG Xiaowen(Shanxi Province people＇s hospital,Taiyuan 030012,Shanxi,China)

机构地区：[1]山西省人民医院,太原市030012

出　　处：《中国卫生信息管理杂志》2018年第4期378-381,共4页Chinese Journal of Health Informatics and Management

摘　　要：目的比较不同支付方式对门诊患者就诊过程中满意程度的影响,为深化医疗卫生体制改革,推动医院信息化建设,缓解患者就医"三长一短"问题,提供可借鉴的方法。方法采用问卷调查的方式现场随机收集了三甲医院2016年7—8月间1,148例门诊患者就诊信息,根据付费方式分为现场缴费和移动支付两组,比较两组人群的就诊满意度情况。结果移动支付的门诊患者就诊总体满意度(88.4%)高于现场缴费的门诊患者(65.0%)。结论移动支付方式对于缓解门诊患者看病不方便、排队等候时间长,改善患者就医体验等问题有积极作用,但若要惠及更多患者,需要社会各界力量的广泛支持。Objective This paper provides a practical way to deepen the reform of medical and health system, promote hospital information construction, and alleviates ＂the three long and one short ＂ problem by comparing the impact of different payment methods on the satisfaction degree of outpatients during medical treatments. Methods A questionnaire survey was conducted to randomly collect clinic information on 1,148 cases of outpatient in a third-class hospital from July to August 2016. Patients waere divided into on-site payment and mobile payment according to the payment method. The satisfaction of the two groups was compared. Results The overall satisfaction of outpatient for mobile payment（88.4%） was higher than that of on-site-patients（65.0%）. Conclusion The mobile payment method has a positive effect on alleviating the difficulty of outpatients in visiting a doctor and long waiting time, and improving patient treatment experience and so on. However, it needs a wide support from all walks if we want to benefit more patients.

关 键 词：现场缴费 移动支付 满意度 

分 类 号：R-39[医药卫生] R197.3