建立提升用户与图书馆关系的机制之初探  

On establishing a mechanism to enhance the relationship between users and libraries

作　　者：崔建伟[1] 王艳翠[1] 何贤英[1] CUI Jian-wei;WANG Yan-cui;HE Xian-ying(Library of Liaocheng University,Liaocheng Shandong 252000,China)

机构地区：[1]聊城大学图书馆,山东聊城252000

出　　处：《科技视界》2018年第27期217-218,共2页Science & Technology Vision

摘　　要：用户是图书馆资源的利用者,是图书馆服务的对象。文章试图从图书馆资源建设、空间建设、馆员与用户交互、信息服务质量评价等四个方面着手,建立提升用户与图书馆关系的机制,提高用户忠诚度,从而使图书馆的价值得到更好地发挥。Users are the users of library- resources and the objects of library services. This paper attempts to set up a mechanism to promote the relationship between users and libraries,to improve the loyalty of users,and to give full play to the value of libraries fi＇om four aspects ： library resource construction, space construction, interaction between librarians and users,and evaluation of information service quality.

关 键 词：图书馆 用户关系 信息空间 图书馆价值 

分 类 号：G252[文化科学—图书馆学]