数据驱动的业务执行过程中人员行为差异性研究  

Data-driven differential behavior analysis for individual operator during execution of business process

作　　者：李坤[1] 余军合[1] 战洪飞[1] LI Kun;YU Junhe;ZHAN Hongfei(Faculty of Mechanical Engineering and Mechanics, Ningbo University, Ningbo, Zhejiang 315211, China)

机构地区：[1]宁波大学机械工程与力学学院,浙江宁波315211

出　　处：《计算机工程与应用》2016年第19期84-89,共6页Computer Engineering and Applications

基　　金：浙江省公益性技术应用研究计划项目(No.2014C31087);浙江省自然科学基金(No.LY14G010003;No.LY16G010004);国家自然科学基金(No.71071081)

摘　　要：为了研究业务执行过程中人员个体差异性和人员之间协作差异性,利用几个事件日志中记录的实际数据进行统计分析,了解了业务执行过程中人员的一些行为特征。分析结果表明:人员个体在业务过程中执行任务的种类,不同人员执行相同任务时的效率,人员在一个业务过程中的负荷,人员执行任务的偏好性,人员之间协作偏好性和人员之间协作效率存在差异性。掌握人员行为差异性能为业务执行过程中人员的合理配置提供了理论依据和数据支持。To study the differences of individual originator and cooperation of originators during the execution of the business,the real data recorded in event logs are used to do statistical analysis, some originator behaviors are got. The resultsshow that the task kinds of individual originator who perform, efficiency of different originators who perform same task,the load of originators, the task preference of originator who perform, cooperation preference of originators and cooperationefficiency of originators have differences. The differences of originator behavior can be used to support originatorconfiguration during the execution of business.

关 键 词：业务过程 事件日志 差异性 协作性 差异因子 

分 类 号：TP39[自动化与计算机技术—计算机应用技术] C93[自动化与计算机技术—计算机科学与技术]