嘉定区公立医疗机构基层药师职业倦怠情况调查分析  

Investigation and analysis of the job burnout of grass-roots pharmacists in public medical institutions of Jiading District

作　　者：钱芳[1] 高妍[1] 顾艳[1] 刘朵[1] QIAN Fang;GAO Yan;GU Yan;LIU Duo(Pharmacy Department of Chinese Traditional Medicine Hospital of Jiading District, Shanghai 201800, China)

机构地区：[1]上海市嘉定区中医医院药剂科,上海201800

出　　处：《上海医药》2018年第6期12-14,29,共4页Shanghai Medical & Pharmaceutical Journal

摘　　要：目的 :了解基层药师职业倦怠的现状和相关影响因素。方法 :采用简单随机抽样方法在嘉定区全部二级医疗机构与社区卫生服务中心内选取了197名药师,采用人口学资料问卷和马斯勒倦怠量表-服务行业版量表对所有药师进行问卷调查。结果 :药师职业倦怠的比例为63.47%,44.31%的被试者有一定程度的情感衰竭现象,38.92%的被试者有不同程度的去人性化现象,67.07%的被试者缺乏个人成就感;不同工作岗位、学历水平的药师,其职业倦怠情况的差异有统计学意义(P<0.05)。结论 :应重点关注调剂岗位和本科学历以下的药师的职业发展,合理配备药学人员,注重其精神心理需求,预防职业倦怠。Objective:To understand the status and related factors of the job burnout of the grass-roots pharmacists.Methods:By simple random sampling,197pharmacists were selected in all secondary medical institutions and community health service centers in Jiading District.All pharmacists were investigated by demographic data questionnaire and masler burnout scaleservice industry scale.Results:The proportion of pharmacists'job burnout was63.47%,44.31%of the subjects had a certain degree of emotional exhaustion,38.92%of the subjects with different degrees of depersonalization,and67.07%of the subjects lacked a sense of personal achievement.The difference of the job burnout in pharmacists with different jobs and academic qualifications was statistically significant(P<0.05).Conclusion:Focus attention should be given to the adjustment position and the career development of pharmacists below the bachelor's degree,rationally staffing pharmaceutical workers,focusing on their mental and psychological needs,and preventing job burnout.

关 键 词：药师 职业倦怠 情感衰竭 去人性化 个人成就感 

分 类 号：R192[医药卫生—卫生事业管理]