住宅工程质量投诉处理的一些思考和建议  

Some Reflections and Suggestions on the Handling of Housing Engineering Quality Complaints

作　　者：林进龙 LIN Jinlong(Changtai County Construction Project Quality Supervision Station,Changtai Fujian 363900,China)

机构地区：[1]长泰县建设工程质量监督站,福建长泰363900

出　　处：《工程质量》2018年第10期24-27,共4页Construction Quality

摘　　要：住宅工程质量投诉处理中,部分项目协调解决困难,业主诉求无法及时得到保障,人民满意度低。论文结合工程质量投诉处理中的部分案例,对住宅工程质量保修和投诉处理的一些问题进行分析探讨,就解决工程质量投诉和保障业主合法权益提出一些建议。Some of the handling of housing project quality complaints are coordinated to solve difficulties,the owners'appeals cannot be guaranteed in time made low satisfaction.Combined with some cases in the project quality complaint handling,the paper analyzes and discusses some problems in the warranty and complaint handling of the residential project quality,and puts forward some suggestions for solving the project quality complaint and protecting the lawful rights and interests of the owners.

关 键 词：工程质量投诉 质量保修 投诉处理 

分 类 号：TU712[建筑科学—建筑技术科学]