来华留学生教育服务质量的内涵、特征及提升策略研究  

Study on Connotations,Characteristics and Promotion Strategies of Educational Service Quality for Overseas Students in China

作　　者：刘洁 程和伟 LIU Jie;CHENG Hewei(Research Institute of Education Development,Chongqing University of Posts and Telecommunications,Chongqing 400065,China;School of Bioinformatics,Chongqing University of Posts and Telecommunications,Chongqing 400065,China)

机构地区：[1]重庆邮电大学教育发展研究院,重庆400065 [2]重庆邮电大学生物学院,重庆400065

出　　处：《当代教育理论与实践》2018年第6期147-150,共4页Theory and Practice of Contemporary Education

基　　金：2015年重庆邮电大学国际化教育研究项目(GJJY15-2-24)

摘　　要：来华留学生教育是我国高等教育的重要组成部分,如何有效提高来华留学生教育服务质量,是我国高校当前亟待解决的重要问题。对留学生教育服务的内涵和特征进行分析,提出来华留学生教育服务质量的管理策略:提升学科专业实力,科学设置课程;实施过程质量管理,提高教育服务管理水平;遵循"学生中心"的教育理念,提供定制化的教育服务;优化教学过程,加强教师队伍建设。The education for overseas students is an important part of China s higher education.Therefore,how to improve the quality of education services for overseas students in China is an important issue which needed to be urgently solved.We analyze the connotations and characteristics of educational service quality for overseas students in China,and propose corresponding management strategies,such as enhancing the strength of disciplines and specialties by setting up courses scientifically,implementing the process quality management to improve the quality management of education service,following the student-oriented education concept to provide customized education services and optimizing the teaching process to strengthen the construction of teachers team.

关 键 词：来华留学生 教育服务产品 服务质量 

分 类 号：G647[文化科学—高等教育学]