三论以用户为中心的设计:智能时代的用户体验和创新设计方法  

User-Centered Design (Ⅲ): Methods for User Experience and Innovative Design in the Intelligent Era

作　　者：许为[1] XU Wei(Center for Psychological Sciences,Zhejiang University,Hangzhou 310058,China)

机构地区：[1]浙江大学心理科学研究中心,杭州310058

出　　处：《应用心理学》2019年第1期3-17,共15页Chinese Journal of Applied Psychology

摘　　要：以用户为中心设计(UCD)的实践开始进入以智能系统的用户体验(UX)和创新设计为重点的阶段。当前的UCD实践缺乏针对智能系统UX和创新设计的有效方法,工程心理学和人因学等人因学科应该提供学科支持。本研究提出了11种针对智能系统UX设计的提升UCD的方法;提出了一个UX驱动的创新设计概念模型,并且归纳总结了9种UX驱动的创新设计方法;针对复杂智能系统的UX设计,本研究建议采用人因学科的6种新方法。本研究表明人因学科可以为UCD方法的提升提供学科支持,促进智能系统的UX和创新设计的实践。After more than 20 years,with the advent of the intelligent era,the practices of user-centered design(UCD)have begun to enter the third stage focusing on the UX and innovative design of intelligent systems.The practices of UCD in China have also begun to enter the deep water area.Current UCD methods were mainly developed based on the needs of non-intelligent systems,and there is a lack of systematic and effective methods for UCD practices in delivering UX and innovative design for intelligent systems.Human factors related disciplines should take the responsibility to provide academic support in the aspects of theory and method.This study suggests 11 enhanced UCD methods,a UX-driven innovative design conceptual model,and 9 UX-driven innovative design methods.In addition,in support of designing complex intelligent systems,this study proposes to adopt 6 new methods from the human factors related disciplines.Finally,suggestions are proposed for improving human factors theories to support the design work of complex intelligent systems,transferring human factors theories from mature domains to the intelligent systems domain,developing more experimental evidence-based human factors design theories.This study shows that human factors related disciplines can help enhance UCD methods for the UX and innovative design of intelligent systems.

关 键 词：智能系统 以用户为中心的设计 用户体验 创新设计 人因学 工程心理学 

分 类 号：B849[哲学宗教—应用心理学]