国外电力客户服务经验及对我国电力客户服务的启示  

Experience of Foreign Power Customer Service and Its Inspiration for China

作　　者：吉建兵 吉杨 郑华[3] JI Jianbing;JI Yang;ZHENG Hua(Liaoning Dongfang Power Generation Co.,Ltd.,Fushun,Liaoning 113007,China;Electric Power Research Institute of State Grid Tianjin Electric Power Co.,Tianjin 300384,China;College of Electrical and Electronic Engineering,North China Electric Power University,Beijing 102206,China)

机构地区：[1]国家电投辽宁东方发电有限公司,辽宁抚顺113007 [2]国网天津市电力公司电力科学研究院,天津300384 [3]华北电力大学电气与电子工程学院,北京102206

出　　处：《东北电力技术》2019年第3期59-62,共4页Northeast Electric Power Technology

摘　　要：随着电力市场化改革以及能源互联网的深入推进,当前我国电力客户服务模式还难以适应市场竞争环境和互联网模式下的电力客户服务需求。在分析当前我国电力客户服务面临的新趋势的基础上,总结国外先进成熟的电力客户服务模式,从核心服务、增值服务和服务模式创新三方面进行归纳和解读,提出其经验对于我国电力客户服务的启示。With the power market reform and the further development of the energy internet,the mode of power customer service in China have trouble in the environment of market competition and power customer service requirements under the internet model.It is based on the analysis of the new trend of power customer service in China.It summarizes the advanced and mature modes of power customer service abroad.It generalizes and interprets the modes in core services,value-added services and innovation of service modes.It puts forward the inspiration of the experience for the power customer service in China.

关 键 词：国外 电力客户服务 经验 启示 

分 类 号：F426.61[经济管理—产业经济]