用户参与的图书馆知识服务——基于知识共享行为的实证研究  

Library Knowledge Service with Users' Participation: Empirical Study Based on Knowledge Sharing Behavior

作　　者：王青[1] 邹静华 Wang Qing;Zou Jinghua(Wuxi City College of Vocational Technology, Wuxi Jiangsu 214153)

机构地区：[1]无锡城市职业技术学院,江苏无锡214153

出　　处：《情报探索》2019年第5期49-54,共6页Information Research

基　　金：江苏高校哲学社会科学研究基金项目"信息生态视域下‘新市民’信息贫困研究--以无锡市为例"(项目编号:2018SJA0886)成果之一

摘　　要：[目的/意义]旨在提高图书馆用户的参与度及满意度。[方法/过程]通过对19位校内用户的深度访谈,结合用户参与行为模型,了解用户参与图书馆知识服务的能力、参与的意愿以及收益期望,总结可行的激励策略。[结果/结论]动机和认知是用户参与图书馆知识服务的主要驱动因素;用户参与对组织环境有一定的要求,但对外部激励的期望较小;线下沙龙和社交网络相结合的跨平台运行机制可提高用户的参与体验,保障参与的持续性。[Purpose/significance] The paper is to improve users’ participation and satisfaction.[Method/process] Based on the users’ participation behavior model, face-to-face interviews with 19 intra-school users were carried out to know the user engagement, willingness to participate, and revenue expectations, and then feasible incentive strategies were summarized.[Result/conclusion] Motivation and cognition are the main driving factors for users to participate in library knowledge services;participating users have higher requirements for organizational environment, but less response to external incentives;cross-platform operating mechanism, which combines offline salon and social network, can improve the users’ participation experience and ensure the continuity of participation.

关 键 词：用户参与 知识服务 知识共享 用户研究 

分 类 号：G258[文化科学—图书馆学]