公立医院医务人员工作满意度影响因素与治理机制  

Study of the evaluation of job satisfaction of medical staff in public hospitals and its governance mechanism

作　　者：王小合[1] 任佳焌 汪慧[1,2] 郑国管[1,3] 钱宇 陈洁[1] 李鹏 WANG Xiao-he;REN Jia-jun;WANG Hui;ZHENG Guo-guan;QIAN Yu;CHEN Jie;LI Peng(School of Medicine,Hang Zhou Normal University,Hangzhou Zhejiang 310036,China;The First Affiliated Hospital,Anhui Medical University,Hefei Anhui 230031,China;Stomatology Hospital,School of Medicine,Zhejiang University,Hangzhou Zhejiang 310006,China;Hangzhou First People s Hospital,Hangzhou Zhejiang 310006,China)

机构地区：[1]杭州师范大学医学院,浙江杭州310036 [2]安徽医科大学第一附属医院,安徽合肥230031 [3]浙江大学医学院附属口腔医院,浙江杭州310006 [4]杭州市第一人民医院,浙江杭州310006

出　　处：《中国卫生政策研究》2019年第3期17-23,共7页Chinese Journal of Health Policy

基　　金：国家自然科学基金面上项目(71673075;71273080)

摘　　要：针对当前医务人员工作满意度偏低、医患矛盾突出的社会现状,现有医务人员工作满意度研究缺失考察患者对医务人员的理性尊重、认可、信任,现行社会医疗体制、公共舆论环境等内容及条目设计,也缺乏将医务人员满意度测评与多元利益相关主体协同治理体系结合起来等理论与现实问题,本文在大量文献研究基础上,界定了治理视角下公立医院医务人员工作满意度概念;提出了“工作本身、组织管理、工作条件、工作回报、人际关系”五要素测评的内在维度;厘清了政府—医患—社会层面参与公立医院治理的主要利益相关主体以及各自职能、权利与社会医疗责任,探寻了影响医务人员工作满意度的外在治理因素;构建了医务人员工作满意度概念及多元协同治理结构逻辑模型,分析了各主体之间及其对医务人员工作满意度的作用机制;针对性提出了治理机制框架及思考,供学界争鸣与讨论。In view of the current social status of medical staff with low job satisfaction and prominent contradictions between doctors and patients, the existing medical staff s job satisfaction researchfails to examine the rational respect, recognitionand trust of patients for medical staff,the current social health care system, public opinion,and other content of the current environment. There is also a lack of examining theoretical and practical issues such as the combination of the evaluation of medical staff satisfaction with the multi-stakeholder collaborative governance system. In this paper, the concept of medical staff job satisfaction from the perspective of governance is defined;the 5 internal dimensional factors ofmedical staff job satisfaction, namely work itself, organization management, working conditions, job return, and interpersonal relationship,are defined and summed up;the main stakeholders and their respective functions, rights and social medical responsibilities of government-doctor-patient participation in public hospital governance are clarified;the external governance factors that affect medical staff job satisfaction are explored;and finally the concept of medical staff job satisfaction and management logic model is constructed, and the mechanism of medical staffjobsatisfaction is analyzed. In addition, this paper puts forward the framework of governance mechanism and thinking.

关 键 词：医务人员 工作满意度 利益相关主体 治理机制 

分 类 号：R197[医药卫生—卫生事业管理]