面向图书馆信息服务的功能性用户体验变量确定与测度研究  

A Study on Determining and Measuring Variables for Functional User Experience of Library Information Services

作　　者：钱蔚蔚[1] 冯稚颖 Qian Weiwei;Feng Zhiying(Library of Tianjin Normal University;Lvliang City Bureau of Public Security)

机构地区：[1]天津师范大学图书馆,天津300387 [2]山西省吕梁市公安局,山西吕梁033000

出　　处：《图书馆》2019年第6期59-65,73,共8页Library

基　　金：国家社科基金青年项目“基于用户体验量化的图书馆信息服务质量控制体系构建研究”(项目编号:14CTQ008)研究成果之一

摘　　要：量化图书馆信息服务功能性用户体验,将其与图书馆信息服务联系在一起开展研究,以获得图书馆用户在使用图书馆各项信息服务过程中所感受到的、所获得的全部内容的总和。回顾相关理论、概念,详细阐释图书馆信息服务的内容,从主客观两个角度出发,分别以任务维、行为维和体验描述来量化功能性用户体验。文章将功能性用户体验与图书馆提供的信息服务高度结合,确定其变量并加以测度,为量化图书馆信息服务用户体验理清了思路,为后续实验研究打下基础。This paper quantified the functional user experience of library information services and combined with library information services, in order to obtain the sum of all the contents that the user feels and gets in the process of using the library information service. Firstly, this paper reviews the relevant theories. On the basis of carding the development process of user experience and the development status of library information service, the concept of user experience and library information service is expounded. Secondly, it analyzes the contents of library information service and combines the user experience with it. From the perspective of subjective and objective, respectively, quantify the user experience with task dimension, behavioral dimension and experience description. Finally, the variables for functional user experience of library information services can be determined and measured with task dimension, behavioral dimension and experience description. And it clearing the mind for experimental study on quantifying the experience of the user.

关 键 词：图书馆信息服务 功能性用户体验 变量测度 

分 类 号：G252[文化科学—图书馆学]