组织延展性目标对员工情绪耗竭的影响机制研究:基于压力交易理论的视角  

An empirical study of the influencing mechanism of stretch goals over emotional exhaustion:Based on transactional theory of stress

作　　者：陈畅 张喆[1,2] 贾明[3] CHEN Chang;ZHANG Zhe;JIA Ming(School of Management,Xi’an Jiaotong University,Xi’an 710049,China;Key Lab of the Ministry of Education for Process Control & Efficiency Engineering,Xi’an 710049,China;School of Management,Northwestern Polytechnical University,Xi’an 710072,China)

机构地区：[1]西安交通大学管理学院,陕西西安710049 [2]过程控制与效率工程教育部重点实验室,陕西西安710049 [3]西北工业大学管理学院,陕西西安710072

出　　处：《管理工程学报》2019年第3期1-8,共8页Journal of Industrial Engineering and Engineering Management

基　　金：国家自然科学基金资助项目(71672139、71272002、71302065);陕西省留学人员科技活动择优资助项目(18920004);陕西省高校人文科学青年英才支持计划

摘　　要：本文基于压力交易理论,构建了阻碍型评估和挑战型评估作为中介变量的理论模型,旨在揭示组织延展性目标与员工情绪耗竭之间的“黑箱”。此外,本文还从认知评估的角度,试图探索换位思考对于员工对组织延展性目标评估这一过程的调节作用。本文采用实证调研的方法对MBA学生进行问卷发放,最终得到109份有效问卷,然后运用路径分析和层次回归分析的方法来验证上述理论模型。结果表明:组织的延展性目标与员工的情绪耗竭之间存在显著的正向关系,同时阻碍型评估也起到上述关系间的部分中介作用。此外,员工的换位思考对组织延展性目标与员工阻碍型评估及挑战型评估之间的关系有显著的调节作用。Facing the fiercely competitive environment, many organizations have an increasing emphasis on inspiring creativity and innovation to achieve long-term survival and development. Thus, they seek many approaches to enhance performance and solve problems creatively. Setting a stretch goal, which is one of the methods, has been widely used because it can enhance motivation, learning, and innovation, thereby enhancing performance. Initially, most scholars focus on the beneficial effects of stretch goals. They consider that stretch goal may promote new ways of thinking and acting, so as to inspire creativity and innovation and therefore enhance the performance. In recent years, however, many scholars started to focus on the adverse effect of stretch goals. A growing line of research identifies specific side effects associated with goal setting, including a narrow focus that neglects non-goal areas, a rise in unethical behavior, distorted risk preferences, corrosion of organizational culture, and reduced intrinsic motivation. And that “stretch goals” may accentuate the already negative impact of organizational goals. Nevertheless, exploring the negative effects of stretch goals based on the viewpoint of stress and emotion is beyond the scope of the prior research. Therefore, this paper attempts to fill this gap. Specifically, this paper focuses on emotional exhaustion which may be triggered by stretch goals. For this purpose, this paper constructs a theoretical model based on the transactional theory of stress and examines the mediating role of hindrance appraisals and challenge appraisals in the link of stretch goals and emotional exhaustion. At the same time, in order to know how companies can alleviate the adverse effects of stretch goals, this paper also considers perspective taking which can moderate the relationship between stretch goals and employees’ primary appraisals. Moreover, to test the hypotheses, we conducted a questionnaire survey with MBA students at Xi’an Jiaotong University and Northwestern Po

关 键 词：延展性目标 压力交易理论 情绪耗竭 换位思考 

分 类 号：C936[经济管理—管理学]