PDCA管理工具在医院职工餐饮服务中的应用  

Application of PDCA Management Tool in Food and Beverage Service for Hospital Staff

作　　者：朱小平[1] 冒晓飚 石高寒 黄安山 Zhu Xiaoping;Mao Xiaobiao;Shi Gaohan;Huang Anshan(In-patient Department,Rugao People’s Hospital,Nantong 226500,China;General Basic Construction Department,Rugao People’s Hospital,Nantong 226500,China)

机构地区：[1]如皋市人民医院院部,江苏如皋226500 [2]如皋市人民医院总务基建科,江苏如皋226500

出　　处：《江苏卫生事业管理》2019年第9期1157-1158,1162,共3页Jiangsu Health System Management

摘　　要：目的:分析及探讨PDCA管理工具在医院职工食堂餐饮服务中的管理成效。方法:运用PDCA方法分析医院职工食堂卫生、环境、菜品质量、服务态度等方面存在的问题并采取措施加以改进。结果:职工对食堂的满意度有所提高。结论:运用PDCA管理工具有利于改进职工食堂管理,提高服务质量。Objective:To analyze and discuss the management effect of PDCA management tool in catering service of hospital staff canteen. Methods:PDCA method was used to analyze the problems existing in the canteen service for hospital staff. Results:With employee satisfaction as the index,the hygiene of canteen,canteen environment,quality of dishes and service attitude were evaluated respectively. Conclusions:Applying PDCA management tools to the assessment can improve the staff’s satisfaction with meals,which is helpful to improve the management of staff canteens,and is worthy of application and promotion.

关 键 词：PDCA 管理工具 餐饮服务 满意度 

分 类 号：R197.32[医药卫生—卫生事业管理]