运用FMEA法的临床药师绩效考核方式的可行性评价  

Evaluatation of the Performance Assessment Method of Clinical Pharmacists by Using Failure Mode and Effect Analysis

作　　者：柴劲[1] 王莉梅 刘行梅[1] 夏恪迪 胡海霞 崔哲 CHAI Jin;WANG Limei;LIU Xingmei;XIA Kedi;HU Haixia;CUI Zhe(Drug Administration Department,Second Hospital of Jilin University,Changchun 130000,China;Department of Clinical Pharmacy,FAW Hospital of Jilin Province,Changchun 130000,China;Drug Administration Department,FAW Hospital of Jilin Province,Changchun 130000,China;Department of Pharmacy,Yanbian University Hospital,Yanji 133000,China)

机构地区：[1]吉林大学第二医院药品管理部,长春130000 [2]吉林省一汽总医院临床药学部,长春130000 [3]吉林省一汽总医院药品管理部,长春130000 [4]延边大学附属医院药学部,吉林延吉133000

出　　处：《中国现代应用药学》2019年第18期2344-2348,共5页Chinese Journal of Modern Applied Pharmacy

基　　金：吉林省卫生厅项目(2013Q014)

摘　　要：目的评估临床药师绩效考核方式的可行性。方法基于失效模式与效果分析法(FMEA)评估临床药师绩效考核的若干因素。结合绩效考核的因素子集进行分析,分别从临床药师服务的效果、服务的效率、量化指标的完成情况、患者的满意度及临床的认知程度等角度综合进行评价,计算绩效考核诸因素的可行性水平。结果文中列举实例说明了FMEA法应用于临床药师绩效考核的实施步骤及可行性,可结合可行性水平PL值相对较低的项目,督促药师有侧重点地提升工作质量。结论FMEA法用于评价临床药师的绩效考核方式积极有效,公正客观,利于临床药师的成长。OBJECTIVE To evaluate the usability of a performance assessment method of clinical pharmacists.METHODS Evaluate some factors of the performance assessment method of clinical pharmacists flexibly based on Failure Mode and Effect Analysis.These factors included the effectiveness and efficiency of the pharmacists’service,the completion of quantification indicator,satisfaction of the patients,cognition level of inpatient area.Then the usability level of the factors was evaluated,and the projects with lower scores was improved.RESULTS An example for evaluating usability of the performance assessment method of clinical pharmacists is presented to show the application and rationality of the proposed approach.Pharmacists could be urged to focus on improving the quality of work in combination with projects with relatively low PL value.CONCLUSION This method has an positive and fair effective and great benefits to the improvement of clinical pharmacists’ability.

关 键 词：失效模式与效果分析法 临床药师 绩效考核 可行性评价 

分 类 号：R952[医药卫生—药学]