授权型领导对酒店员工创新服务行为的影响研究  

Research on the Effect of Empowering Leadership on Hotel Employee’s Innovative Service Behavior

作　　者：杨建春[1] 毛江华 YANG Jian-chun;MAO Jiang-hua(School of Business Administration,Guizhou University of Finance and Economics,Guiyang 550025;School of Business Administration,Zhongnan University of Economics and Law,Wuhan 430073)

机构地区：[1]贵州财经大学工商管理学院,贵阳550025 [2]中南财经政法大学工商管理学院,武汉430073

出　　处：《软科学》2019年第11期80-84,共5页Soft Science

基　　金：教育部人文社会科学研究规划基金项目(16YJAZH069)

摘　　要：基于优势互补理论,探究授权型领导和主动性人格通过工作重塑对员工创新服务行为的交互效应。通过两阶段的问卷调研,321份数据显示授权型领导直接和通过工作重塑间接影响创新服务行为。同时,主动性人格调节授权型领导对工作重塑和创新服务行为的影响。Based on the theory of dominance complementarity, this study explores the interactive effects of empowering leadership and proactive personality on employee innovative service behavior via job crafting. Through a two-stage questionnaire survey, data from 321 participants shows that empowering leadership directly and indirectly affect innovative service behavior through work reshaping. Meanwhile, proactive personality moderates the effect of empowering leadership on job crafting and innovative service behavior.

关 键 词：授权型领导 工作重塑 创新服务行为 主动性人格 

分 类 号：F272.92[经济管理—企业管理] C933[经济管理—国民经济]