寒区常规公共交通候车舒适度影响因素分析  

Analysis on the waiting comfort-affecting factors for regular public transport in cold areas

作　　者：冯天军[1] 杨畅 贾凯雯 黄家盛 Feng Tianjun;Yang Chang;Jia Kaiwen;Huang Jiasheng(Jilin jianzhu university,changchun 130118;Chanchun jianzhu university,changchun 130062)

机构地区：[1]吉林建筑大学交通科学与工程学院,长春130118 [2]长春市建设技工学校,长春130062

出　　处：《城市公共交通》2019年第10期36-41,共6页Urban Public Transport

基　　金：吉林省教育厅“十三五”科学技术研究项目（JJKH20180609KJ）;吉林建筑大学博士科研启动基金

摘　　要：候车舒适度是衡量常规公交服务质量的重要指标之一。北方寒区冰雪期公交车内外温差较大,乘客的候车舒适度会随着候车时间、室外温度及其他因素的影响而变化。采用问卷调查确定乘客候车舒适度及其影响因素,从乘客感知的视角,结合重要因素排序、5级李克特量表与乘客满意度,通过排序分析乘客满意度,得到不同温度下、不同属性乘客对候车舒适度评价的差异,以及常规公交候车舒适度影响因素及相应的权值。Waiting comfort is one of the important indicators to measure the quality of regular bus services.In the northern cold region,the temperature is very difference between the inside and outside of the bus,and the passenger’s waiting comfort will change with the waiting time,outdoor temperature and other factors.From the passengers’aspect,the important factors ranking,five-stage Likert table and passengers’satisfaction are taken into consideration of the questionnaire survey to investigate.Through ranking analysis of passenger satisfaction get the difference of passenger comfort evaluation at different temperatures and different attributes,as well as the influencing factors of conventional bus waiting comfort and the corresponding weights.

关 键 词：候车舒适度 寒区公共交通 乘客满意度 

分 类 号：U491[交通运输工程—交通运输规划与管理]