商务电话会话中专家身份建构的弱化策略研究  

Mitigating Experts’ Identity Construction in Business Phone-ins

作　　者：袁周敏[1] 张砚妮 YUAN Zhoumin;ZHANG Yanni(School of Foreign Studies,Nanjing University of Posts and Telecommunications,Nanjing 210023,China)

机构地区：[1]南京邮电大学外国语学院

出　　处：《山东外语教学》2019年第6期19-29,共11页Shandong Foreign Language Teaching

基　　金：国家社科基金项目“应对微博公共事件的政府话语策略及其形象构建研究”(项目编号:14BXW055);江苏省“青蓝工程”中青年学术带头人项目(2016-015)的阶段性成果

摘　　要：本研究以商务电话录音转写为语料,基于人际和谐取向的关系管理理论为分析框架,探讨专家身份建构的弱化策略使用情况。文章发现专家身份建构的弱化策略包括使用以言行事层面的附加问、会话结构层面的反馈标记、话语参与层面的协作话轮权转让以及语体层面的叙述体。本研究将弱化策略拓展到会话结构、话语参与以及语体层面,并证实了关系管理理论对会话动态过程的解释力。The study, framed upon rapport management theory, aims to explore softening strategies in expert pragmatic identity construction. Drawn on transcriptions of business radio phone-ins, it is found that, the experts employ several mitigating strategies to weaken the expert identity. The strategies include the use of tag questions in illocutionary domain, reactive tokens in conversation structure, collaborative turn-taking rights assignment in conversation involvement and narrative in stylistic domain. The present research extends the study of softening strategies to domains of conversation structure, turn-taking rights assignment and narrative in style, and testifies the explanatory power of rapport management theory in dealing with dynamics of conversation.

关 键 词：关系管理 商务电话会话 专家身份 弱化策略 

分 类 号：H030[语言文字—语言学]