统计调查中CATI系统的实验应用  

Experimental Application of CATI System in Statistical Surveys

作　　者：周扬帆 Zhou Yangfan(Hunan Financial&Industrial Vocational-Technical College,Hengyang Hunan 421002,China)

机构地区：[1]湖南财经工业职业技术学院

出　　处：《统计与决策》2019年第24期73-76,共4页Statistics & Decision

基　　金：国家社会科学基金青年项目（15CKS017）;国家社会科学基金一般项目（14BJY139）

摘　　要：为了研究计算机辅助电话调查(CATI)系统的实际应用,文章选择某省物业服务公司为实证分析对象,采用计算机辅助电话调查(CATI)系统对其客户满意度进调查,运用计算机辅助电话调查(CATI)系统较高的效率性、实时性与可控制性等优点,对其满意度调查进行问卷设计及系统的基本设计、相关数据分析等。通过实证分析发现,计算机辅助电话调查(CATI)系统在进行统计调查中具有较高的准确性,且适用范围广。In order to study the practical application of the computer aided telephone survey(CATI)system,this paper selects a provincial property service company as the object of empirical analysis,uses the CATI system to investigate customer satisfaction,and utilizes the advantages of high efficiency,real-time,controllability of the CATI system,etc.to conduct the questionnaire design for the satisfaction survey and the basic design of the system,related data analysis as well.Empirical analysis finds that the CATI system has a high accuracy in conducting statistical surveys and also has a wide range of applications.

关 键 词：VCATI5系统 计算机辅助电话调查(CATI)系统 客户满意度调查 电话访问控制 

分 类 号：C811[社会学—统计学]