眼科设备售后服务质量评估初探  

Preliminary Study on Quality Evaluation of Ophthalmic Equipment Aftersales Service

作　　者：陈晓梅 郭伟 刘媛媛 CHEN Xiao-mei;GUO Wei;LIU Yuan-yuan(Lunan Eye Hospital,Linyi,Shandong Province,276000 China)

机构地区：[1]鲁南眼科医院,山东临沂276000

出　　处：《中国卫生产业》2020年第1期170-172,共3页China Health Industry

摘　　要：该研究基于眼科设备售后服务质量管理现状及售后服务质量影响因素,结合该院设备管理的实践情况,形成了眼科设备售后服务评估的量化指标。对提高厂家售后服务管理水平及服务能力起到了积极的推动作用。Based on the current situation of after-sales service management of ophthalmic equipment and the influencing factors of the quality of after-sales service, and combined with the practice of equipment management of the hospital, this study formed a quantitative index for the evaluation of after-sales service of ophthalmic equipment. To improve the level of after-sales service management and service capabilities of the manufacturers have played a positive role in promoting.

关 键 词：眼科设备 售后服务 质量评估 

分 类 号：R19[医药卫生—卫生事业管理]