基于供应商满意度与模糊能力的服务大规模定制供应链调度优化  

Supply Chain Scheduling Optimization in Service Mass Customization Based on Supplier Satisfaction and Fuzzy Capabilities

作　　者：刘畅 姚建明[2] LIU Chang;YAO Jianming(School of Business,Tianjin University of Finance and Economics,Tianjin 300222,China;School of Business,Renmin University of China,Beijing 100872,China)

机构地区：[1]天津财经大学商学院,天津300222 [2]中国人民大学商学院,北京100872

出　　处：《系统管理学报》2020年第2期273-281,共9页Journal of Systems & Management

基　　金：国家自然科学基金资助项目(71872174)。

摘　　要：稳定多样的服务资源是服务大规模定制绩效的重要保障,服务集成商不单要重视客户需求,还要注重提高供应商满意度,从而吸引更多服务资源整合到服务供应链中。供应商满意度被分解为订单需求偏好和协调配合程度两个维度,并从服务供应链的集成特性和供应商相互制约特性出发,论述了其对服务大规模定制模式下供应链调度方案的重要影响。服务供应商的需求偏好与动态联盟造成供应商服务能力的不确定性。构建基于供应商满意度与模糊能力的多目标、多阶段供应链调度优化模型和求解算法。模型较好地模拟了服务定制订单的复杂性与服务能力的不确定性,算例分析验证了模型与算法的有效性。Stable and diverse service resources are the important guarantee for service mass customization(SMC),which requires that service integrators should not only pay attention to the needs of customers,but also focus on improving the satisfaction of suppliers,so as to attract more service resources to integrate into the service supply chain.Supplier satisfaction is divided into order preference and coordination degree.Starting from the integration characteristics of service supply chain and the mutual restriction characteristics of suppliers,this paper discussed the important influence of supplier satisfaction on supply chain scheduling schemes in the SMC mode.The order preference and dynamic alliance of suppliers also cause the uncertainty of service capabilities.Therefore,this paper proposed a multiobjective,multi-stage supply chain scheduling programming model and the related algorithm,which can well simulate the complexity of service customization orders and the uncertainty of service capability.The numerical example demonstrates the validity of the model and algorithm proposed.

关 键 词：服务大规模定制(SMC) 供应链调度 模糊规划 遗传算法 

分 类 号：F270[经济管理—企业管理]