图书馆微信服务的信息性用户体验量化实验研究  

Experimental Study on Quantifying Informational User Experience of Library Information Services in Wechat

作　　者：钱蔚蔚[1] 徐晟[2] 王天一 Qian Weiwei;Xu ShengWang;Tianyi(Library of Tianjin Normal University;Academy of Psychology and Behavior,Tianjin Normal University;School of Management,Tianjin Normal University)

机构地区：[1]天津师范大学图书馆,天津300387 [2]天津师范大学心理与行为研究院,天津300074 [3]天津师范大学管理学院,天津300387

出　　处：《图书馆》2020年第3期88-95,共8页Library

基　　金：国家社科基金青年项目“基于用户体验量化的图书馆信息服务质量控制体系构建研究”(项目编号:14CTQ008)的研究成果。

摘　　要：文章选择三所高校图书馆微信服务平台,从用户角度出发展开图书馆微信服务信息性用户体验量化的实验研究;回顾用户体验相关理论和微信服务相关研究,通过任务完成情况、耗时和迷失度三个变量来获得图书馆用户在使用图书馆微信服务过程中对信息内容、信息组织和信息导航的感受;最终发现在图书馆微信平台使用过程中出现的个性问题和共性问题,在一定程度上为图书馆微信平台建设指明了方向。This paper chooses the Wechat service platforms of three university libraries to conduct experimental study on quantifying informational user experience of library information services in Wechat from a user perspective;reviews the related theories of user experience and related research of Wechat service.It obtains library users'experience of information content,information organization,and information navigation during the use of library Wechat services through three variables such as task completion,time consuming and loss.Finally,It is found that the personality problems and common problems that occur during the use of the library's Wechat platform has pointed out the direction for the construction of the library's Wechat platform to a certain extent.

关 键 词：图书馆信息服务 微信服务 信息性用户体验 

分 类 号：G252[文化科学—图书馆学]