品管圈在缩短临床医用气体设备故障报修平均处理时间中的应用  

Application of Quality Control Circle in Shortening the Average Processing Time of Fault Reporting for Clinical Medical Gas Equipment

作　　者：赵俊斌 ZHAO Jun-bin(Department of Dynamics,Tongji Hospital,Tongji Medical College,Huazhong University of Science and Technology,Wuhan,Hubei Province,430000 China)

机构地区：[1]华中科技大学同济医学院附属同济医院动力科,湖北武汉430000

出　　处：《中国卫生产业》2020年第4期179-183,共5页China Health Industry

摘　　要：目的通过开展“品管圈”活动,缩短临床医用气体故障报修平均处理时间。方法成立“GAS圈”,按照“主题选定”“现状调查”“原因解析”“目标设定”“对策拟定及实施”“效果确认”“讨论与改进”等步骤进行品管圈活动,缩短临床医用气体故障报修平均处理时间。结果供氧吸引中心平均故障处理时间由43.41 min降至21.83 min,有效保障了临床科室工作的正常开展,提高患者满意度。结论“品管圈”方法是提高后勤服务质量的有效手法,可以在提升医院后勤各项品质管理方法中进行推广运用。Objective To shorten the average processing time of clinical medical gas failure repairs by carrying out"Quality Control Circle"activities.Methods Establish a"GAS circle",and follow the steps of"theme selection""status survey""cause analysis""target setting""measure formulation and implementation""effect confirmation""discussion and improvement",conduct quality control circle activities to shorten the average processing time for clinical medical gas failure reporting.Results The average failure processing time of the oxygen supply attraction center was reduced from 43.41 min to 21.83 min,which effectively guaranteed the normal development of clinical department work and improved patient satisfaction.Conclusion The"quality control circle"method is an effective way to improve the quality of logistics services,and it can be promoted and applied in improving the quality management methods of hospital logistics.

关 键 词：品管圈 后勤服务 医用气体设备 故障维修 

分 类 号：R197.39[医药卫生—卫生事业管理]