THE PRACTICAL DIFFICULTIES AND SOLUTIONS OF THE MECHANISM FOR COORDINATING AND HANDLING FOREIGN COMPLAINTS IN VIEW OF THE BUSINESS ENVIRONMENT UNDER THE RULE OF LAW  

法治营商环境下外商投诉协调处理机制的实践困境与出路

作　　者：Zhang Demiao Zhao Jianya 张德淼;赵健雅(Law School of Zhongnan University of Economics and Law;Zhongnan University of Economics and Law)

机构地区：[1]Law School of Zhongnan University of Economics and Law [2]Zhongnan University of Economics and Law

出　　处：《China Legal Science》2020年第4期49-72,共24页中国法学（英文版）

基　　金：sponsored by the National Social Science Fund of China of 2017,entitled Research on the Quality Evaluation Mechanism and Indicator System of Local Legislation in China(17AFX001)。

摘　　要：The foreign business complaint mechanism is the content and component of the diversified dispute resolution mechanism,and also the inevitable requirement of further optimizing the business environment.Faced with the problems of decentralized complaint acceptance institutions,overlapping functions,backward service concepts,and insufficient internationalization level of dispute resolution in the current foreign business complaint mechanism,we should deal with them from the two levels of the government and the market,including scientific legislation,transformation of government functions and construction of diversified dispute resolution mechanisms.We should build a diversified dispute resolution mechanism combining complaint coordination,mediation,arbitration and litigation through the establishment of a unified foreign business complaint coordination mechanism,commercial mediation legislation,detailed implementation plan of the law on foreign investment,and guarantee the effectiveness of complaint handling methods,so as to give full play to the important role of the foreign business complaint coordination mechanism in the new era.外商投诉协调处理机制是多元化纠纷解决机制的应有内容和组成部分,也是进一步优化营商环境的必然要求。面对外商投诉机制存在的投诉受理机构分散、职能重叠、服务理念落后、纠纷解决国际化水平不足等问题,应从政府和市场两个层面,在科学立法、政府职能转变、多元化纠纷解决机制构建三个维度进行应对,通过建立统一的外商投诉协调处理机构,优化商事调解立法、细化《外资投资法》实施方案,保障投诉处理方式的效力等措施,构建投诉协调、调解、仲裁、诉讼相结合的多元化纠纷解决机制,真正发挥外商投诉机制在新时代的重要作用。

关 键 词：多元化纠纷解决机制 政府和市场 科学立法 政府职能转变 纠纷解决 商事调解 投诉处理 营商环境 

分 类 号：D922.295[政治法律—经济法学]