新冠肺炎流行期心理热线求助者特点及有关因素  

Characteristics and related factors of psychological hotline callers during the COVID-19 epidemic

作　　者：李闻天 杨光远[1,2] 童俊 李毅[1,2] 刘连忠[1,2] 刘陈陵[3] LI Wentian;YANG Guangyuan;TONG Jun;LI Yi;LIU Lianzhong;LIU Chenling(Affiliated Wuhan Mental Health Center,Tongji Medical College of Huazhong University of Science&Technology,Wuhan 430012,China;Wuhan Mental Hospital,China University of Geosciences,Wuhan 430012,China;Research Center for Psychological Sciences and Health,China University of Geosciences,Wuhan 430074,China;City University of Macao,Macao 999078,China)

机构地区：[1]华中科技大学同济医学院附属武汉精神卫生中心,武汉430012 [2]中国地质大学附属武汉心理医院,武汉430012 [3]中国地质大学(武汉)心理科学与健康研究中心,武汉430074 [4]澳门城市大学,澳门999078

出　　处：《中国心理卫生杂志》2020年第10期873-877,共5页Chinese Mental Health Journal

基　　金：新型冠状病毒肺炎疫情下心理危机干预武汉模式的效果研究(2020kfyXGYJ003)。

摘　　要：目的:对"心心语"心理热线来电资料进行分析,探究新冠肺炎流行期求助者特点及有关因素。方法:热线志愿者依据求助者的来电状况完成咨询登记问卷,采用χ^2检验和回归分析对6680份问卷进行分析。结果:随着时间推移,来电者容易出现抑郁症状,不易出现躯体化症状(OR=1.10、0.95);年龄较大者不易出现抑郁症状,更易出现睡眠问题(OR=0.74、1.51);女性更易出现焦虑症状表现、抑郁症状表现、睡眠问题及危机状况(OR=1.24、1.71、1.29、1.97);所在地为武汉市者(OR=1.40、0.68)更易出现躯体化症状,不易出现危机状况;已婚者不易出现睡眠问题及危机状况(OR=0.60、0.29)。随着时间推移,咨询新冠肺炎预防知识、心理困扰、现实问题减少(OR=0.74、0.89、0.84)。结论:求助者的情绪、来电目的、危机状况特点受时间、性别、年龄、婚姻状况、学历及所在地等因素影响。Objective:To analyze the call data of the "heart-to-heart" psychological hotline and explore the characteristics and related factors of callers in the epidemic period.Methods:Hotline volunteers completed the questionnaire of consultation registration according to the caller’ s status,and analyzed 6680 questionnaires by chi-square test and regression analysis.Results:As time passed,callers were more likely to have depressive symptoms and less somatization symptoms(OR=1.10,0.95).Older people were less likely to have depressive symptoms and more sleep problems(OR=0.74,1.51).Females were more likely to have anxiety symptoms,depression symptoms,sleep problems and crisis conditions(OR=1.24,1.71,1.29,1.97).Those located in Wuhan(OR=1.40,0.68)were more likely to have somatization symptoms and less likely to have crisis conditions.Married people were less likely to have sleep problems and crisis conditions(OR=0.60,0.29).As time passed,counseling on COVID-19 prevention knowledge,psychological distress,and practical problems decreased(OR=0.74,0.89,0.84).Conclusion:The callers’ mood,the purpose and the characteristics of the crisis are related to time,gender,age,marital status,educational background and location.

关 键 词：新冠肺炎 心理热线 求助者 

分 类 号：B845.67[哲学宗教—心理学]