网络时代的用户心理及其信息行为研究综述  

Systematic Review on Users’Psychology and Their Information Behavior in the Internet Era

作　　者：杨明 董庆兴[1] 陈烨 YANG Ming;DONG Qingxing;CHEN Ye

机构地区：[1]华中师范大学信息管理学院,武汉430079

出　　处：《图书情报知识》2020年第6期117-127,共11页Documentation,Information & Knowledge

基　　金：国家自然科学基金项目“面向群智感知大数据的群体评价模型与方法研究”(71871102);第四届(2018-2020年度)中国科协青年人才托举工程项目(2018QNRC001)的研究成果之一。

摘　　要：[目的/意义]梳理网络背景下的用户心理及其信息行为研究,有助于该领域未来的研究开展与实践指导。[研究设计/方法]根据“第43次中国互联网络发展状况统计报告”中的互联网应用发展统计情况,从基础应用、商务交易、网络金融、网络娱乐和公共服务五个应用情境梳理了用户心理及其信息行为的相关研究。[结论/发现]已有研究在内容上都涵盖了简单个体信息行为和复杂群体信息行为,在研究方法上都考虑了具体网络应用情境。而在未来研究中,与社交网络相结合的新内容和与大数据分析方法相结合的新方法仍是重点方向。[创新/价值]根据应用情境对网络环境下心理学与信息科学的交叉研究进行划分和总结,丰富了用户心理及其信息行为研究综述的主题分类方式,进一步归纳了图书情报领域在用户心理与行为研究方面的内容。[Purpose/Significance]This paper intends to review the studies of users’psychology and their information behavior in the Internet environment,which is beneficial to the future research and practical guidance in this field.[Design/Methodology]Based on the 43 rd Statistical Report on the Internet Development in China,this paper sort out the studies of users’psychology and their information behavior from five aspects,which are basic application,business transaction,network finance,network entertainment and public services.[Findings/Conclusion]It has been found that all the existing researches contain contents of simple individual information behavior and complex group information behavior.Moreover,specific network environments have been taken into consideration during the use of methods.In addition,research contents combined with social networks and research methods integrated with big data analysis will be the future focus.[Originality/Value]By sorting and summarizing the interdisciplinary research on psychology and information science according to network application contexts,this paper enriches the topic categorization of the reviews on users’psychology and their information behavior.It also further generalizes the research contents of users’psychology and behavior in the field of library and information science.

关 键 词：网络时代 用户心理 信息行为 基础应用 商务交易 网络金融 网络娱乐 公共服务 

分 类 号：G250[文化科学—图书馆学]