护患沟通在耳鼻咽喉科急诊处理中的应用体会  

Application Experience of Nurse-patient Communication in Emergency Treatment of Otolaryngology

作　　者：刁新新 贾素敏[1] 李巧凤[1] DIAO Xin-xin;JIA Su-min;LI Qiao-feng(Otolaryngology Clinic,Affiliated Hospital of Binzhou Medical College,Binzhou,Shandong Province,256600 China)

机构地区：[1]滨州医学院附属医院耳鼻喉门诊,山东滨州256600

出　　处：《中国卫生产业》2020年第26期37-39,共3页China Health Industry

摘　　要：目的探究在耳鼻咽喉科急诊处理中加强护患沟通的临床价值。方法选取于2017年5月—2019年7月在该院耳鼻咽喉科就职的护理人员20名,随机分为观察组(加强护患沟通)和对照组(常规管理)各10名。对比两组护理满意度、护理风险事件和护理质量相关指标评分情况。结果与对照组(70%)相比,观察组管理满意度(90%)较高(χ^(2)=14.047,P<0.05);同时,相比于对照组(10%),观察组护理风险事件发生率(30%)较低(χ^(2)=12.154,P<0.05);与对照组相比,观察组护理质量基础护理(91.36±10.47)分、专科护理(89.87±8.21)分、护患沟通(90.55±7.23)分和病室管理(91.67±8.17)分各指标得分均较高(t=12.654、10.324、15.674、10.364,P<0.05)。结论在耳鼻咽喉科急诊处理中加强护患沟通,能够提高管理满意度,降低护理风险事件发生率,同时还能够促进护理质量水平有效提高,保证患者的治疗安全。Objective To explore the clinical value of strengthening nurse-patient communication in the emergency treatment of otolaryngology.Methods A total of 20 nursing staff who worked in the Otorhinolaryngology Department of the hospital from May 2017 to July 2019 were selected and randomly divided into an observation group(strengthening nurse-patient communication)and a control group(routine management)with 10 people each.Compare the two groups of nursing satisfaction,nursing risk events and nursing quality related index scores.Results Compared with the control group(70%),the observation group had higher management satisfaction(90%)(χ^(2)=14.047,P<0.05);compared with the control group(10%),the observation group had nursing risk events rate(30%)(χ^(2)=12.154,P<0.05);and compared with the control group,the observation group has basic nursing(91.36±10.47)points,specialized nursing(89.87±8.21)points,and nurse-patient communication(90.55±7.23)points and ward management(91.67±8.17)points,haing higher scores for each index(t=12.654,10.324,15.674,10.364,P<0.05).Conclusion Enhancing nurse-patient communication in the emergency treatment of otolaryngology can improve management satisfaction and reduce the incidence of nursing risk events.At the same time,it can also promote the effective improvement of the quality of care and ensure the safety of patients.

关 键 词：护患沟通 耳鼻咽喉科 急诊 护理管理 护理风险 护理质量 

分 类 号：R473.6[医药卫生—护理学]