耳鼻咽喉综合护理门诊的建立与实践  

The establishment and practice of a nurse-led comprehensive ENT clinic

作　　者：郑莹[1] 袁汝亚 陈婉东 胡丽茎[2] Zheng Ying;Yuan Ruya;Chen Wandong;Hu Lijing(Department of ENT,The First Affiliated Hospital,Sun Yat-sen University,Guangzhou,510080,China;Department of Nursing,The First Affiliated Hospital,Sun Yat-sen University,Guangzhou,510080,China)

机构地区：[1]中山大学附属第一医院耳鼻咽喉科,广东广州510080 [2]中山大学附属第一医院护理部,广东广州510080

出　　处：《现代临床护理》2020年第9期62-67,共6页Modern Clinical Nursing

摘　　要：目的建立耳鼻咽喉综合护理门诊及探讨其实施效果。方法制订耳鼻咽喉综合护理门诊规范,选拔培训出诊护士,成立耳鼻咽喉综合护理门诊,提供耳专科、鼻专科、咽喉头颈专科多项护理服务,由患者、医生、护士对耳鼻咽喉综合护理门诊的实践效果进行评价。结果共选拔4名护士出诊,耳鼻咽喉综合护理门诊开展以来共接诊患者241例;患者总体满意度为95.2%;医生认为,开展耳鼻咽喉综合护理门诊可提升患者治疗效果、促进医护合作、改善患者就医体验;护士认为,耳鼻咽喉综合护理门诊可为患者提供多元化护理服务、提升护士自我价值。结论耳鼻咽喉综合护理门诊的开设满足了患者多元化护理服务需求,提升了护士的自我价值感,得到了患者和医生的一致认可。Objective To explore the establishment and effect of comprehensive nursing out-patient service of otolaryngology.Methods Regulations were set up,nurses were selected,and the nurse-led comprehensive ENT clinic was established for providing otolaryngology,rhinolaryngology,head and neck specialized nursing services.Nurses,doctors and patients were investigated for evaluation of the clinic.Results A total of 4 nurses were selected for the clinic.There were 241 cases were received.95.8%of the patients were satisfied with the nurse-led comprehensive ENT clinic.The doctors believed the nurse-led comprehensive ENT clinic could improve the effect of patients’treatment,promote the cooperation between doctors and nurses,and improve patients’medical experience;the nurses believed that the nurse-led comprehensive ENT clinic could provide diverse nursing service and improve self-worth.Conclusion The nurse-led comprehensive ENT clinic can meet patients’diverse health needs,improve the self-worth of nurses,and get the unanimous recognition from patients and doctors.

关 键 词：耳鼻咽喉科 护理门诊 延续性护理服务 专科护士 健康促进 

分 类 号：R473.76[医药卫生—护理学]