电力客户服务中心培训体系的建设  

Construction of Training System for Customer Service Center in Power Industry

作　　者：叶柏峰 王久艳 YE Baifeng;WANG Jiuyan(Customer Service Center of State Grid Corporation of China,Tianjin 300309,China.)

机构地区：[1]国家电网有限公司客户服务中心,天津300309

出　　处：《集成电路应用》2020年第11期34-35,共2页Application of IC

摘　　要：阐述以信息技术建立全面系统化的培训机制,制定有效的培训激励制度、明确的培养计划,提出培训内容应该符合实际工作的各项需求,从而提高培训的效果。This paper expounds the establishment of a comprehensive and systematic training mechanism with information technology, the formulation of effective training incentive system and clear training plan, and puts forward that the training content should meet the needs of practical work, so as to improve the training effect.

关 键 词：信息技术 客户服务中心 培训体系 评价体系 

分 类 号：F426.61[经济管理—产业经济]