行驶时间延迟下物流配送干扰管理模型——基于客户终身价值的视角  

Disruption Management Model Based on Customer LifetimeValue under Travel Time Delay in Distribution

作　　者：丁秋雷[1] 胡祥培 齐飞[1] 姜洋 DING Qiu-lei;HU Xiang-pei;QI Fei;JIANG Yang(School of Business Administration,Dongbei University of Finance and Economics,Dalian 116025,China;Faculty of Management and Economics,Dalian University of Technology,Dalian 116023,China;School of Light Industry&Chemical Engineering,Dalian Polytechnic University,Dalian 116034,China)

机构地区：[1]东北财经大学工商管理学院,辽宁大连116025 [2]大连理工大学管理与经济学部,辽宁大连116023 [3]大连工业大学轻工与化学工程学院,辽宁大连116034

出　　处：《运筹与管理》2021年第1期6-12,共7页Operations Research and Management Science

基　　金：国家自然科学基金资助项目(71703014);国家社会科学基金重大项目(18ZDA058);辽宁省教育厅科学研究经费项目(LN2020J04);东北财经大学校级科研项目(DUFE2020Y31)。

摘　　要：物流配送过程中干扰事件导致行驶时间延迟后,初始配送方案将不再最优甚至根本不可行,此时如何生成副作用最小的调整方案,快速恢复配送的正常运行,是当前研究的难点。本文首先将客户为企业当前(及潜在)贡献价值考虑在内,基于客户终身价值对系统扰动进行度量。进而兼顾偏离成本和初始目标,构建干扰管理模型并提出相应的启发式算法。算例结果表明:与其他重调度方法相比,本文方法的实用性更强。It is difficult to generate a new distribution plan for minimizing the negative impact under accidental travel time delay.In such cases,continuing with the original plan may not be optimal or feasible.First of all,the method to measure the deviation is presented by taking the customer lifetime value into consideration.Then,a disruption management model is constructed by combining the deviation cost and original objective,and a heuristics is proposed to solve the above model.Finally,the computational result proves that our approach is more practical and valid than the existing rescheduling.The proposed approach presents a new idea to analyze and measure the deviation cost in the field of disruption management,and provides a useful tool of quantitative analysis to obtain the plan that minimizes the negative impact.

关 键 词：物流配送 干扰管理 行驶时间延迟 客户终身价值 

分 类 号：C93[经济管理—管理学]