PDCA在护理人力资源配置中的应用  

Application of PDCA in allocation of nursing human resources

作　　者：刘洁 单士华 郭秀芹 Liu Jie;Shan Shihua;Guo Xiuqin(Twelfth Ward,Dong E Hospital Affiliated to Shandong First Medical University,Liaocheng 252200,China;Nursing Department,Dong E Hospital Affiliated to Shandong First Medical University,Liaocheng 252200,China)

机构地区：[1]山东第一医科大学附属东阿医院十二病区,聊城252200 [2]山东第一医科大学附属东阿医院护理部,聊城252200

出　　处：《中华现代护理杂志》2021年第3期402-406,共5页Chinese Journal of Modern Nursing

摘　　要：目的探讨PDCA理论在护理人力资源配置中的应用效果。方法以2018年1月—2019年12月参加院内专科护士培训后取得合格证书的共享护士群体为研究对象,遵循PDCA原理"计划、实施、检查、处理",使用鱼骨图分析本院护理人力资源不足的影响因素,讨论改进措施并落实,观察实施效果。结果应用PDCA循环管理后,患者满意度、护士满意度均高于改进前,Ⅳ级以上护理不良事件的发生率下降,差异均有统计学意义(P<0.05)。结论通过PDCA循环管理,可有效改善护理人力资源不足,具有一定的推广价值。Objective To explore the effect of plan-do-check-action(PDCA)theory in nursing human resource allocation.Methods From January 2018 to December 2019,we selected shared nurses who had obtained qualification certificates after participating in hospital specialist nurse training as the research object.We carried out"Plan,Do,Check and Action"following the PDCA principle and analyzed the influencing factors of the lack of nursing human resources by the fishbone diagram.We also discussed the improvement measures and implemented them,and observed the implementation effect.Results After the application of PDCA cycle management,patient satisfaction and nurse satisfaction were higher than those before improvement,and the incidence of adverse nursing events above gradeⅣdecreased,and the difference was statistically significant(P<0.05).Conclusions PDCA cycle management can effectively improve the lack of nursing human resources and has certain promotion value.

关 键 词：护士 人力资源配置 PDCA循环 满意度 

分 类 号：R47[医药卫生—护理学]