众包物流平台企业内部社交媒体与员工绩效关系研究——基于目的链模型  

Research on the Relationship between Internal Social Media and Employee Performance in Crowd-sourcing Logistics Platform Enterprises——Based on the Destination Chain Model

作　　者：张毅[1] Zhang Yi(School of Economics and Management,Taiyuan University of Technology,Taiyuan Shanxi 030006)

机构地区：[1]太原理工大学经济管理学院,山西太原030006

出　　处：《创新科技》2021年第1期62-75,共14页Innovation science and technology

基　　金：2014年度教育部人文社会科学研究青年基金“空间经济视角下我国区域物流业生产率地区差异及政策研究”(14YJC630200);2013年度教育部高等学校博士学科点专项科研基金“基于地区技术差距视角的我国区域物流业生产率研究”(20131402120017);山西省哲学社会科学规划课题项目(20190292);山西省社科联晋商文化研究专项(晋文基项字〔2020〕第10号)。

摘　　要：利用方法目的链模型,分析众包物流平台企业员工使用企业内部社交媒体对工作绩效的影响。通过阶梯法针对某众包物流平台企业30位员工进行深度访谈,了解其所认定社交媒体环境的核心价值。以内容分析法进行资料编码与分析工作,归纳出价值阶梯图,包括六个属性、九个结果及六个价值。众包物流平台企业内部社交媒体功能属性,除了利于工作者之间知识协调外,对于工作绩效的提升亦有相当益处。最后,本文还分析其他在属性层、结果层与价值层链结的意义。Using the method destination chain model,this paper analyzed the influence of employees'use of internal social media on work performance in crowd-sourcing logistics platform enterprises.Through the ladder method,30 employees of a crowd-sourcing logistics platform enterprise were interviewed in depth to understand the core values of the social media environment they identified.It used content analysis method to encode and analyze data,and concluded an value ladder diagram,including six attributes,nine results and six values.The functional attributes of social media within the enterprises of crowd-sourcing logistics platform not only benefit the knowledge coordination among workers,but also have considerable benefits for the improvement of work performance.Finally,this paper also analyzed the significance of other links in the attribute layer,the result layer and the value layer.

关 键 词：方法目的链 社群网络 价值阶梯图 涵意矩阵 工作绩效 

分 类 号：F272.92[经济管理—企业管理]