天津市2019年公众预防接种相关舆情分析  

Public opinions about vaccination in Tianjin,2019

作　　者：吴小丽 高志刚[1] 丁亚兴[1] 张颖[1] 骆晓艳[1] 陈维胜[1] 李彦坤[1] 陈伟[1] Wu Xiaoli;Gao Zhigang;Ding Yaxing;Zhang Ying;Luo Xiaoyan;Chen Weisheng;Li Yankun;Chen Wei(Tianjin Municipal Center for Disease Control and Prevention,Tianjin 300011,China)

机构地区：[1]天津市疾病预防控制中心,天津300011

出　　处：《中国疫苗和免疫》2020年第6期696-698,共3页Chinese Journal of Vaccines and Immunization

摘　　要：目的分析天津市2019年公众预防接种相关舆情特征。方法通过政府热线电话或平台等收集2019年天津市公众预防接种相关舆情,采用描述性研究方法分析舆情分布特征。结果 2019年共收到预防接种相关舆情140件,其中3月份舆情占24.3%;市区、近郊区、滨海新区、远郊区舆情分别占68.6%、10.0%、6.4%、4.3%;咨询类、投诉类、建议类和其他类舆情分别占50.0%、45.0%、4.3%和0.7%,咨询类舆情主要为免疫规划疫苗接种禁忌等问题,投诉类舆情主要为疫苗供应等问题。结论天津市2019年公众预防接种相关舆情以咨询类和投诉类为主;需建立完善的应对机制以解决公众反映的疫苗供应不足等重点问题。Objective To analyze public opinions about vaccination in Tianjin in 2019.Methods We collected public opinions about vaccination in Tianjin in 2019 that were expressed through a government hotline or platform and conducted a descriptive analysis.Results A total of 140 opinions about vaccination were obtained in 2019.Among all opinions,24.29% were expressed in March;68.6%,10.0%,6.4%,and 4.3% came from urban areas,suburban areas,the Binhai New Area,and remote suburb areas,respectively.The distribution of opinions,expressions or queries was:consultations(50.0%),complaints(45.0%),suggestions(4.3%),and other items(0.7%).Most consultations were about contraindications to immunization program vaccines,and most complaints were about vaccine supply.Conclusion Public opinions and queries about vaccination in Tianjin in 2019 were predominantly consultations or complaints;we should establish a good response mechanism to manage critically important issues such as insufficient vaccine supply.

关 键 词：预防接种 舆情 咨询 投诉 

分 类 号：R186[医药卫生—流行病学]