人工智能在酒店前厅部的应用  

The Application of Artificial Intelligence in the Front Office of the Hotel

作　　者：孙美娇 李梦莹 王倩倩 SUN Meijiao;LI Mengying;WANG Qianqian(Mudanjiang Normal University,Mudanjiang Heilongjiang 157011,China;Heilongjiang Vocational College of Commerce,Mudanjiang Heilongjiang 157011,China)

机构地区：[1]牡丹江师范学院,黑龙江牡丹江157011 [2]黑龙江商业职业学院,黑龙江牡丹江157011

出　　处：《信息与电脑》2021年第3期164-166,共3页Information & Computer

基　　金：牡丹江师范学院2020年研究生科技创新项目(项目编号:kjcx2020-97mdjnu)。

摘　　要：在互联网快速发展的背景下,智慧建设越来越多,如智慧社区、智慧汽车、智慧酒店已屡见不鲜.本文通过分析人工智能在酒店前厅部的应用,提出在应用过程中可能产生的影响以及应对消极影响的建议,以帮助酒店企业更加合理地运用人工智能,提升宾客的忠诚度与满意度。In the context of the rapid development of the Internet,there are more and more smart constructions,such as smart communities,smart cars,and smart hotels.This article analyzes the application of artificial intelligence in the front office of the hotel,puts forward the possible impacts during the application process and suggestions for coping with negative effects,so as to help hotel companies use artificial intelligence more rationally to improve guest loyalty and satisfaction.

关 键 词：人工智能 酒店 前厅部 

分 类 号：F719.2[经济管理—产业经济] TP18[自动化与计算机技术—控制理论与控制工程]