医疗行业语言服务调查研究  

A Language Service S tudy in the Medical Field

作　　者：李现乐[1] 龚余娟 Li Xianle;Gong Yujuan(Yangzhou University)

机构地区：[1]扬州大学文学院

出　　处：《中国语言战略》2015年第2期97-109,共13页China Language Strategies

基　　金：教育部人文社科基金青年项目“服务经济背景下的语言服务研究:语言资源观与语言经济学的视角”(项目编号:12YJC740050);国家社科基金青年项目“语言服务的价值与战略研究”(批准号:14CYY010);国家语委科研项目“医疗行业语言服务调查,现状、问题与对策研究”(项目编号:YB125-135)阶段性成果之一。

摘　　要：语言在医患沟通中具有极为重要的作用。医疗行业语言服务调查表明,医院在语言服务方面做了很多工作,语言服务效果总体上是积极的,但是医院和医务人员的语言服务意识与服务水平尚未满足社会需求。医患之间的口语和书面语交际都不同程度地出现了障碍,如不良语言的使用、医疗文书字迹潦草等问题。医院应加强医务人员的语言培训,增强其语言服务意识和沟通能力;完善语言管理,努力营造良好的医疗语言环境。同时,医患之间需要积极沟通,增加彼此的相互理解与宽容。Language plays an important role in conmunication between medical personnel and patients.Language service studies conducted in hospital show that medical personnel is already making efforts in language service.Generally speaking,the result of language service is good.However,the language service consciousness and service quality have not met the demands of the society.The cormmunication in oral language and written language between medical personnel and patients has met with obstacles in various degrees.Problems found include the use of untoward language and the poor handwriting of prescriptions,etc,Hospitals should provide more language training for medical personnel to enhance their language service consciousness and the ability of communication,The language management is to be improved,so that good medical language atmosphere will be built in hospitals.Positive communication should be enhanced between medical personnel and patients,in order to increase mutual understanding and tolerance.

关 键 词：语言服务 医疗语言 语言管理 评价 期待 

分 类 号：G63[文化科学—教育学]