医患信任关系的构建:一项社会心理学分析  

The Construction of Doctor-patient Trust Relationship:A Social Psychological Analysis

作　　者：李梁悦 翟方明 刘海兰 万崇华 谭健烽 曾理斌 LI Liang-yue;ZHAI Fang-ming;LIU Hai-lan(School of Humanities and Management, Guangdong Medical University, Dongguan 523808, China)

机构地区：[1]广东医科大学人文与管理学院,广东东莞523808

出　　处：《医学与哲学》2021年第4期57-63,共7页Medicine and Philosophy

基　　金：2017年教育部人文社会科学研究青年基金项目(17YJC820063)。

摘　　要：医患信任是和谐医患关系的基础,社会心理学在诠释医患信任关系的内涵与建构中具有独特的作用。从医患人际信任和群际信任两个层面归结了社会心理学有关构建医患信任关系的相关理论观点,整合性分析了影响医患人际信任和群际信任的关键因素。在此基础上,提出了“人际互动-情感交流-人际信任”“群际互动-社会识同-群际信任”的医患信任建构路径,揭示人际信任、群际信任的互动机制以及二者促进医患信任关系形成的循环反馈机制,建立了一个医患信任关系形成机制的社会心理学模型。Doctor-patient trust is the foundation of a harmonious doctor-patient relationship,and social psychology has a unique role in interpreting the connotation and construction of the doctor-patient trust relationship.From two levels of doctor-patient interpersonal trust and intergroup trust,this paper summarizes the relevant theoretical viewpoints of social psychology on the construction of doctor-patient trust relationship,and comprehensively analyzes the key factors that affect doctor-patient interpersonal trust and intergroup trust.On this basis,the doctor-patient trust construction path of"interpersonal interaction-emotional communication-interpersonal trust"and"intergroup interaction-social empathy-intergroup trust"are proposed,and the circular feedback mechanism that promotes the formation of doctor-patient trust relationship,a social psychology model of the formation mechanism of doctor-patient trust relationship is established.

关 键 词：医患信任 人际关系 群际关系 社会心理学 

分 类 号：R-05[医药卫生]